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Aeroflot

20,784 reviews
Headquarters: Арбат ул, 1, Moscow Russia 119019
Overview
4.020,784 reviews
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
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About Aeroflot

Airline Alliance

SkyTeam
Headquarters: Арбат ул, 1, Moscow Russia 119019

Airline Summary

Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2018, Aeroflot carried 35.8 million passengers (55.7 million passengers as Aeroflot Group including subsidiaries). Aeroflot serves 149 destinations in 53 countries and is a proud member of the SkyTeam global airline alliance. Aeroflot’s 249-strong fleet is one of the youngest of any airline worldwide that operates more than 100 aircraft. The airliners are configured with either two cabins (Business Class and Economy Class) or three cabins (Business Class, Premium Economy (“Comfort Class”) and Economy Class). Aeroflot’s European Community Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers.
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Sāsvata D wrote a review Mar 8
1 contribution
Moscow - Istanbul
Europe
No comparaison with S7, who is more human and compassion to them customers. I have cash problem since foreigners credit card can’t be used in Russia. I havent enought to pay my luggage. I finally find someone to help but my luggage who is small size arrived full broken, like they trow it from the flight. I deposit complain since it’s special samsunglite suitcase really expensive and can’t break that much easy…. Let see how it will end and if I will get money back. It was first time I use Aeroflot and I don’t recommend, S7 is far away better in every level.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kay O wrote a review Mar 5
3 contributions
Dublin - Bangkok
International
They are a scam they canceled my flights and 3 yrs on I am still waiting on my refund!! 700€ robbed from me! DIRT!! Do not go near this airline!!
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Date of travel: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Wim h wrote a review Mar 3
Nootdorp, The Netherlands1 contribution
Amsterdam - Bangkok
International
I have several vouchers due to covid but they refuse to pay me. They are expired and so to their conditions they should pay me with interest. Until now they are deaf to all my mails. How can I force them or what is a way to let them listen and meet my request?
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Date of travel: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Julian wrote a review Feb 2024
Dachau, Germany3 contributions
Moscow - Langfang
International
That's it. Six hour delay. Never told us why. We got off. We got back on. We waiting in the cold. Then in the heat in the plane. It was pretty bad.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Oxana D wrote a review Jan 2024
United Kingdom7 contributions3 helpful votes
Moscow - Simferopol
Europe
I got tickets before covid , I had to travel from uk to Moscow n then simferopol, all uk flights cancelled, aeroflot gave a vouchers in 2020 , after 3 years of expiry, war started. I had to ask for money back! They messed me about and in the end told me they won't give me my money back cos I don't have Russian bank card. It was tickets for two return, worth e 284, never got back. Customer service very poor, sometimes staff was very rude!!! So I will never fly with them again. I was using them for years before that , as my family members lives in Crimea. But now never again!!!! Do not use this company guys!!! Or you end up like!!!
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Date of travel: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Аэрофлот - российские авиалинии, авиаперелет Москва (SVO) - Самара (KUF) - Москва (SVO), март 2024 года. Международный аэропорт Шереметьево, Аэроэкспресс.
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Аэрофлот - российские авиалинии, авиаперелет Москва (SVO) - Самара (KUF) - Москва (SVO), март 2024 года. Международный аэропорт Самары Курумоч.
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Аэрофлот - российские авиалинии, авиаперелет Москва (SVO) - Самара (KUF) - Москва (SVO), март 2024 года. Международный аэропорт Самары Курумоч.
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Аэрофлот - российские авиалинии, авиаперелет Москва (SVO) - Самара (KUF) - Москва (SVO), март 2024 года. Международный аэропорт Шереметьево, бизнес-зал «Кандинский».
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Аэрофлот - российские авиалинии, авиаперелет Москва (SVO) - Самара (KUF) - Москва (SVO), март 2024 года. Международный аэропорт Самары Курумоч.
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123456
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Sāsvata D wrote a tip Mar 8
"Look for S7 company"
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Julian wrote a tip Feb 2024
"Try to avoid. "
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Ellie B wrote a tip Sep 2023
"Dont fly with them"
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Deshy Sihombing wrote a tip Jan 2023
"Keep the good work"
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Aleksandr T wrote a tip Nov 2022
"If you have the opportunity, choose another airline"
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Round TripOne-wayMulti-city
Depart
Tue, 4/2
Return
Tue, 4/9
Travelers
1, Economy