Despite numerous flights with Etihad Airways, prompted by a significant balance of miles, my experiences have plummeted from disappointing to unacceptable. Initially drawn by the allure of a reputed 5-star airline, I encountered systemic failures that marred every aspect of the journey, from loyalty program mishaps—a harrowing process to reclaim erroneously deducted miles—to a profound breakdown in onboard service and cleanliness. The in-flight experience, particularly in business class, was shockingly subpar. Meals presented bore an unsettling resemblance to animal feed, lacking any semblance of the promised regional cuisine or basic dietary information such as vegetarian or gluten-free options. This oversight not only disrespects passenger preferences but also disregards important dietary restrictions and religious beliefs. Moreover, the cabin crew's evident unfamiliarity with their service protocol added layers of confusion, turning the flight into a navigation through misinformation. The aircraft's cleanliness, or the lack thereof, further underscored the neglect Etihad seems to have for the comfort and well-being of its passengers. What compounds these issues is Etihad’s indifferent attitude towards feedback. Detailed, constructive criticisms intended to prompt improvement were met with silence, painting a picture of an airline indifferent to passenger experience. This level of service is a disservice, signaling a profound disconnect between Etihad's advertised standards and the stark reality. It demands accountability and immediate improvement. Passengers choose business class for quality and comfort, yet what Etihad delivers is a testament to a grossly negligent approach, highlighting a fundamental failure in delivering the bare minimum standards of service. Etihad must realize that excellence in service lies in attention to detail and genuine care for passenger needs, areas in which it has spectacularly failed. The current state of affairs is not just a failure; it's a stark indication that something is fundamentally broken at the core of Etihad Airways.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.