Lavender House
Lavender House
4.5
9:00 AM - 5:30 PM
Tuesday
9:00 AM - 5:30 PM
Wednesday
9:00 AM - 5:30 PM
Thursday
9:00 AM - 8:30 PM
Friday
9:00 AM - 8:30 PM
Saturday
9:00 AM - 5:30 PM
About
The Lavender House offers Spa Luxury with the addition of a Boutique Hair Salon. Facilities include: Rasul Mud Temple, Herbal Sauna, Aromatherapy Steam Room & Relaxation Lounge
Duration: More than 3 hours
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.5
116 reviews
Excellent
101
Very good
6
Average
2
Poor
3
Terrible
4
RaiRai_11
Liverpool, UK13 contributions
Oct 2021 • Couples
Attended Lavender House on Friday 1st October 2021 for the first time. Our first impressions were really good. The massage was relaxing & great. The therapists were polite & friendly, so much so that we left a tip & were intending to return. HOWEVER, in the car on the return journey I double checked the website & realised the massage should have been 75 minutes long. By the time we'd filled the consultation forms in, discussed them with the therapists & undressed, the massage itself was barely an hour long. There was also a drink & heated pad provided in the relaxation room afterwards once dressed. We intended to return the following week so phoned up the following day to book & inform the manager that we didn't receive 75 minutes of massage. This is were the Lavender House Spa massively let themselves down. I was passed onto the owner, Laura, who proceeded to lecture me about her timing procedures on customers massages. This seemed interesting as she wasn't in the massage room when it started, nor was she in the room when it finished. Without letting me speak she went on to explain how we'd left after 90 minutes & hadn't complained at the time. Her claim was that we had 15 minutes more & that the 75 minutes refers to the time allowed in the building not the advertised massage. Considering this was our first visit & intended to be regular customers, she spoke to me as if we were trying to con her out of free treatments. She was very defensive & dictatorial. Her manner turned the situation from us wanting to book another treatment to us never returning. At one point during the conversation she offered us a full refund which made us feel like scam artists when all we wanted was have what we paid for. Our intention was to give her the opportunity to add the extra 15 minutes onto our next treatment but her condescending, defensive manner immediately made us not want to return.
In summery a nice local spa with great staff massively LET DOWN by an owner who refuses to take criticism, thinks what she has to say is far more important than allowing her customer to express their grievances & to ultimately rectify the situation. You have a lot to learn Laura.
In summery a nice local spa with great staff massively LET DOWN by an owner who refuses to take criticism, thinks what she has to say is far more important than allowing her customer to express their grievances & to ultimately rectify the situation. You have a lot to learn Laura.
Written October 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandra G
Leyland, UK2 contributions
Aug 2022 • Friends
Just had a wonderful afternoon of relaxing and pampering, I was treated to an Indulgence Spa afternoon as a gift for my birthday. We started with a sauna and steam room all to ourselves and then I had two massages one foot and leg and a shoulder back and neck and an hour long facial all delivered my the lovely Lucy. Absolutely fabulous would highly recommend
Written August 5, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennie M
Burscough, UK4 contributions
Nov 2021 • Couples
My mum and I had the most amazing spa day today.. with an Indian head massage, facial and foot treatment full exclusive use of the spa and the most delicious and filling afternoon tea. Staff were so welcoming and friendly. Experts in their field!!. Scrupulously Clean, warm, welcoming.. Beautiful decor. The owner couldn't do enough for us. Such lovely staff. We highly recommend Lavender House.. We will be back soon. Covid precautions followed to and sanitisers at every station xx Jennie and sue xx
Written November 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Colette M
Ainsdale, UK5 contributions
Mar 2020 • Solo
Looking for a new spa to attend, so thought I would try here. Had a lovely mud rasul. I was very impressed with the facilities and the staff member who looked after me. Will return, for longer next time.
Written March 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, thank you so much for taking the time to leave us such a lovely review. I am so glad to hear you enjoyed your time with us. We hope to welcome you back to Lavender House again soon.
Written March 18, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rebecca
Southport, UK46 contributions
Sep 2022 • Solo
Visited this morning for a 'lavender house signature massage' as my friend's had bought me a voucher for my birthday.
The place is lovely, and my treatment as absolute bliss. Lucy explained the treatment and made sure she knew any medical issues. I had a really thorough back, neck & shoulder massage, then legs and arms followed by a wonderful Indian head massage.
After the treatment, I was taken to the relaxation lounge and given my choice of hot drink and a heated lavender pack for my shoulders. Lovely!
I've already booked to come back...
The place is lovely, and my treatment as absolute bliss. Lucy explained the treatment and made sure she knew any medical issues. I had a really thorough back, neck & shoulder massage, then legs and arms followed by a wonderful Indian head massage.
After the treatment, I was taken to the relaxation lounge and given my choice of hot drink and a heated lavender pack for my shoulders. Lovely!
I've already booked to come back...
Written September 3, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kimberley H
22 contributions
Nov 2021 • Friends
Absolutely lovely place. Had the chocolate lovers pamper session..with the lovely hannah. So professional..couldn't fault anything was a really lovely experience. Attention to detail was superb. Will most definitely return.
Written November 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HG
3 contributions
Jul 2023 • Solo
Just had a pregnancy massage and it was incredible!!! So so good! I’ve had an achey back for a few weeks and now it feels great! So relaxing and lovely oils used! Will definitely be returning once my leave starts and once baby is here… highly recommend Lavender House!
Written July 3, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Firstimpressionscount
1 contribution
Jun 2014
I visited the lavender house to ask about treatments. Staff were very rude on speaking to them and looked ASif they didn't know how to crack a smile, will not be going ahead with my treatment
Written June 6, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Jade,
We are sorry to hear you feel this way. Like any other business we have policies and procedures in place regarding services and payments. Unfortunately we can not perform treatments without receiving your gift certificate first. This would not be acceptable if you where purchasing any retail product or service in any shop or another spa. Our staff are highly trained in customer service and our ultimate goal for every client buying or receiving a product/treatment is to leave feeling well looked after and wanting to return.
Written June 12, 2014
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MillieEngland
England35 contributions
Aug 2016 • Friends
My friend booked this on a Groupon voucher as a treat for us. 24 hours before our booking I was away as a volunteer with a children's charity and could not make it back in time. When my friend rang to explain and ask if we could move the date , the man was singularly unhelpful and refused to listen. Just told her to read the small print requiring 48 hours notice. He wouldn't honour the booking with 24 hours notice. Intransigent and rigid in view of the circumstances. We are local and won't be using this place EVER. There is more to a business than providing products, there is such a thing as being customer focussed which this place clearly isn't . The idea of Groupon is to widen your customer base and encourage return bookings. There are other places in town who will readily accept our business.
Written August 11, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kerry L
Southport, UK2 contributions
Oct 2015 • Solo
Always a friendly face, a warm smile and luxurious surroundings. Lovely girls, great service, reasonable prices. Definitely the classiest salon in town.
Written October 20, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maggie Y
19 contributions
Are the robes big enough for us fat lassies?
Alwaysway51
Southport, UK165 contributions
Sorry don't know I didn't need one.
Anna J
Liverpool, UK1 contribution
Hi I am interested in a fully body massage,hot stones. How much would that cost? And how long would he treatment be? For 3 people in the same room please, x
Helen T
Southport, UK
Hi A full body hot stone massaage is££65.00 per person and lasts 1 hour. We can't 3 people in the same room as all our rooms are dual treatment. If you would like more info. please call 01704 531400
The Lavender House
Are children aloud to go to this spa?
Helen T
Southport, UK
Good Morning Emma,
Unfortunately we can't perform any treatments on under 16's but we do have the hair salon which caters for children
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Claim your listingLavender House - All You Need to Know BEFORE You Go (2024)
Frequently Asked Questions about Lavender House
- Lavender House is open:
- Tue - Wed 9:00 AM - 5:30 PM
- Thu - Fri 9:00 AM - 8:30 PM
- Sat - Sat 9:00 AM - 5:30 PM
- Hotels near Lavender House:
- (0.08 mi) The Lord Street Hotel, BW Signature Collection
- (0.12 mi) The Bold Hotel
- (0.10 mi) Baytrees Hotel
- (0.18 mi) The Bowden Lodge
- (0.13 mi) Lynwood House
- Restaurants near Lavender House:
- (0.09 mi) The Grand, Southport
- (0.07 mi) Great Himalayas Nepalese Restaurant & Bar
- (0.09 mi) Volare
- (0.10 mi) Crete Greek Taverna
- (0.10 mi) Tapper's Cafe Bar