We travelled to Vietnam and Cambodia for a 3 week family holiday (2 x Adults, 3 x Teens) in December 2014-January 2015. We contacted Dzung at Laughing Roo after searching on-line and seeing the various day-tours they offered. We emailed Dzung, explaining what we wanted to see and she came back with a suggested itinerary, transport and accommodation (cheaper than any tours we could find in Australia). We didn't have to worry about anything! Her customer service, knowledge and experience about what to see in Vietnam was excellent. And she suggested some great options for our kids, like a sunset quad bike ride in Siem Reap's rice paddies on Christmas Day, which was a highlight.
We saw everything we wanted to see and more! The day-tours of the cities we visited were excellent (Ho Chi Minh City, Phnom Penh, Hanoi) and we visited local restaurants to taste local cuisine without having to worry about what we were eating. We also went on tours into the country to see the Cu Chi Tunnels, My Son temples, cruised along the Mekong Delta seeing and visiting floating villages, hiked the hills of Sapa, stayed over night on a cruise on Halong Bay as well as visiting Angkor Wat (which is amazing and a must-see) and historic Hoi An. Everything ran perfectly!
Between cities, we did a mix of transit vans, speed-boats and flights. At each destination, a driver was waiting for us to transport us to our hotel, so we didn't have to worry about how to find an English speaking taxi-driver. All our hotels were excellent. We had booked mainly 3-star Hotels but they were better than our expectations, in good locations, close to the sights and their customer service was excellent. For example, in Hanoi, our son was sick. The hotel staff were so helpful, changing bed linen, cooking a broth for him and offering to call a doctor. All our Guides were friendly, well informed and helpful. Every Guide arrived on time as scheduled, were so professional and would give us their contact details in case we needed help after hours (as English speaking locals are not common). As we journeyed between cities, Dzung would ring us every few days at our Hotels, to check that we were safe and enjoying our trip and even surprised us with a cake for us delivered to our Hotel on New Years Day!!
We enjoyed our holiday because we didn't have to worry about anything and got great value for money! We would highly recommend Dzung and Laughing Roo for organising our Tour.
We had the best experience travelling and seeing the sights and hidden gems of Vietnam and Cambodia and Laughing Roo helped make it successful.