This atelier ruined the suit from Brunello Cucinelli. It was the worst experiment ever. Irresponsible and negligent attitude towards the client.
We came to them at 9:00 am on December 14, 2023 with a new Brunello Cucinelli suit bought in Singapore. We need to adjust the sleeve length of the jacket and the length of the trousers. The tailor suggested to us that he said the best option would be to shorten it not at the shoulders, but at the bottom of the sleeves.
They promised that the suit would be ready in 3 days, but we said that they had 5 days, gave them more time and asked them to do it really carefully.
On December 19, we arrived to pick up the suit at 9:00 am, but only the trousers were ready. When we asked why the jacket was not ready, they just couldn’t answer. We asked to see our jacket. After what we saw, we were shocked. The tailor removed all the factory seams on the sleeves, damaged the fabric and at that moment he realized that they did not have the machine to make the same seam as in other places on the jacket and these seams would be very different from each other. The trousers were shortened poorly, the seams are uneven too.
We are in touch with Brunello Cucinelli. They are ready to help us and correct the mistakes made by unqualified people.
They don’t have good sewing equipment and experienced tailors, accessories, simply choosing good fabrics won’t give a good result. The quality will never be European, even with European fabrics, as they advertise.
We hope that bad people don't end up in our situation.
The people working there are non-professionals who have not been trained and do not know about the suits. A tailor only knows the basic skills of simple tailoring.
Ladies working with clients in 2 shops dress unprofessionally, openly and provocatively. No knowledge about suits and classical styles, combination of colors, selection of style according to body type. Basic skills that they should know when working in this industry.
We hope our review will be useful to people.