When we first saw the Loch Maree Hotel, we were enchanted by it. The car park was nice and big, the building itself looked in quite good condition, it had a coat of arms in gold on the front and you could see a teeny bit of the loch at the back. It had a rather large stone, in the car park in Scots gaelic saying that Queen Victoria had stayed at an Inn at Loch Maree in 1867 - if I remember correctly. Seeing this had raised our expectations slightly. We entered the building and it was gorgeous. A nice cream/beige carpet and nice, old fashioned, paintings and furniture/decor. When we went to check in, that's when issues started to arise. The lady was explaining to us that we had to order food (for both dinner and breakfast) via notes in our rooms and put it into a box downstairs. Personally, not our preferred way of doing things but okay. Then I said to her, "My mother here, has coeliac disease. Meaning that she needs gluten free food." and the reply we got was "Oh." This started an alarm bell in my head. Anyway, we went up into our rooms and they were quite nice. The one we had booked with a view of the loch had a big bathroom but had the odd little paintwork issue and a quite warm bathroom. However, that room you could get WiFi in. The one with "no view" still had quite a nice view of the car park, again a lovely bathroom but had an issue getting the tv box to work. (Loose cable) But that room, you didn't have WiFi in. We were disappointed, however, with a former monarch staying there that you just had tea & coffee to make drinks in your room. We would of expected fruit teas, hot chocolate, etc. Whilst we were ordering food for the evening meal, I checked the booking confirmation email and checked the special requests and did see that when we booked months ago that I had informed them about my mum having coeliac disease. I showed her the email and showed it to our other guest who had to use our ordering notebook (as there wasn't one in his room) and we all hoped that dinner and breakfast would go okay. (At this point an alarm bell was going off in their heads.) Dinner- We go down to dinner. In the dining room, you get a great view of the loch and a lovely big fireplace. On our order, we made it clear which one was for the gluten free person and what wasn't. We got drinks and mum had to go to the bathroom (she has type 1 diabetes too). We got our food whilst she was in the bathroom and one of us had ordered the same chicken dish (Non GF). When the food came, it wasn't made clear to us, which was gluten free and which wasn't. Looking back, we should have asked but (luckily) mum wasn't affected. Mum asked for dessert (which you didn't have to pre-order) for just some ice cream but they couldn't do that, even though another dessert (we're pretty sure) had ice cream included. We had a reasonable rest of the evening and the bed/s were comfy. The guest lounge had nice decor. Breakfast - Me and my brother had ordered bits of a cooked breakfast. (As well as a few other bits - but none of that was toast.) Mum had ordered yoghurt and GF toast if available. (There may have been something else.) We got the yoghurt and cooked breakfasts okay (they were quite good if recalled correctly) but me and my brother got given brown toast. We shared a confused look with each other and we both ate a slice and we said to mum, this isn't gluten free. Mum's face dropped. Check out went okay but mum said to the lady there, "I'm not giving you a high review." Overall, it's okay/quite good of you haven't got any food allergies/intolerances but if you do - avoid. P.S. We're well aware that it said in the dining room, that they cannot guarantee everything would/could be allergen free. But potentially messing around with someone's immune system like this is very dangerous.…