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Park Plaza County Hall London

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Traveler (555)
Room & Suite (136)
Dining (28)
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About

#135 of 1,170 hotels in London
Location
4.9
Cleanliness
4.6
Service
4.6
Value
4.3
Travelers' Choice
GreenLeaders Gold level
Whether you are seeking high culture or good old-fashioned sightseeing, Park Plaza County Hall London enjoys a superb location on the South Bank, rubbing shoulders with many of London's most famous attractions. The Houses of Parliament, Westminster Abbey, the London Eye, Buckingham Palace, Shrek's Adventure, London Dungeons the London Aquarium and Leake Street Graffiti Tunnel are on the doorstep, as are London's finest theatres, restaurants and bars. Friendly and welcoming, with a reputation for excellent service, Park Plaza County Hall London is perfect for family adventures, short breaks and romantic weekends. Previously awarded the 'Best Family Friendly Hotel' at the HRS Hotel Excellence Awards, the hotel specialises in treating children like VIPs through its Family Getaway package, which includes accommodation, a Children's Gift Bag, food and drink vouchers, and complimentary breakfast, lunch and dinner for children under 12.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Kids club
Taxi service
Business Center with Internet Access
Wifi
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Highchairs available
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Iron
Laptop safe
Wake-up service / alarm clock
Kitchenette
Microwave
Minibar
Refrigerator
Electric kettle
Kitchenware
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
City View
Great View
Languages Spoken
English, French, Spanish, Italian and 2 more
Hotel links
Special Price:Easter Getaway 🐰
4.5
4.5 of 5 bubbles1,444 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Park Plaza County Hall London boasts a commendable staff, often celebrated for their exceptional service and friendly demeanor. While some guests consider the hotel overpriced, particularly due to extra charges, the hotel's spotless cleanliness and modern touches do not go unnoticed. Its prime location offers convenient access to local attractions and transport, enriching guests' experiences. However, visitors have noted that the rooms, despite being clean and comfortable, may suffer from noise issues and lackluster views.
Location
Central
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Satisfactory
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Zehra Ç wrote a review Yesterday
1 contribution
Excellent. We were very happy with the choice we made for London. The hotel rooms were clean. It was within walking distance of all tourist attractions. We would be even happier if the breakfast fee was more affordable or included in the room price. We also thank you very much for the cake they left in our room for my husband birthday.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jwills1201 wrote a review Apr 2022
North Yorkshire, United Kingdom14 contributions13 helpful votes
Hotel's Favorite
Perfect family hotel in a great location, with a view of The London Eye! We booked a studio room for 2 adults, a 13 and 11 year old, and we had plenty of space. The room was really 2 rooms separated by a kitchen and bathroom, which gave us adult/kid space to unwind after a busy day! The kids shared the sofa bed. We put them top to tail, and requested 2 single duvets to prevent them from arguing. This was ready for our arrival, plus their towels were made up in the shape of elephants - a great touch!! Both the kids and us slept really well! The beds were comfortable. We had room 620, right in front of the elevators. There was no noise though, from either within the hotel or outside- it was a really peaceful stay! I think the rooms must be sound proofed, but there was no slamming of doors/ noise from lift. The room had everything we could have wanted! The bathroom had a walk in shower and separate bath, and was spacious for the location. We were provided with an iron/ironing board, microwave, mini fridge, cutlery/plates, lovely bottles of Elemis shampoo/conditioner/shower wash, tissues, flannels as well as towels etc. We didn’t need to ask for anything. Breakfast was AMAZING!! We thought it was the best buffet breakfast! We used the bar/outside area too and this was a relaxing facility to have at the end of a busy day. The food and drink are lovely! The hotel staff really go above and beyond. They are a credit to the hotel! The location was fab also. We used the tube to travel everywhere - from Waterloo. This station is 5 mins down the road and tubes come every 2 mins. We could leave the hotel and be in Leicester Sq, at Tower of London/ Kensington museums 15/20 mins later, for £2.50 per trip (with an Oyster card). South Bank is <5 mins away, as are a Marks and Spencer’s/Boots the Chemist for supplies. We plan to return later in the year and won’t stay any where else in London now!
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Date of stay: April 2022Trip type: Traveled with family
Room Tip: Try to get to breakfast before 08:30 to avoid a slight queue. It is served up to 10:30 weekdays...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
10 Helpful votes
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Sonyistravelling wrote a review Mar 15
Cologne, Germany4 contributions6 helpful votes
Beautiful stylish hotel with a great restaurant and friendly staff. Excellent service. Great very modern rooms. Perfect stay for the weekend. The location is opposite to Big Ben - just a walk across the bridge. There is a spa as well and a gym. Also great if you stay longer in London
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Date of stay: March 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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J_and_P_Christian wrote a review Mar 14
Douglas, Isle of Man26 contributions10 helpful votes
We stayed at The Park Plaza County Hall for five nights in an Executive Studio on the 13th Floor. The view was spectacular – we had a panoramic view of the London Eye (fabulous when lit up at night), Big Ben and the Houses of Parliament, the river Thames and over the London skyline. The room was comfortable, spacious, very clean and well equipped. Breakfast included a wide range of delicious hot and cold choices. The staff team members that we met were all very polite, friendly and helpful. Travel is no problem with bus stops and tube stations nearby and there are plenty of restaurants and pubs to choose from in the vicinity if required. We had an excellent stay and would not hesitate to recommend this hotel.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Paul G wrote a review Mar 11
1 contribution
Great location, friendly staff and clean hotel with comfy bed and great bathroom. I stay here frequently for work and always the same level of service. Plenty to choose from at breakfast too. Easy access to the tube and within walking distance of some great restaurants on the Embankment.
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Date of stay: March 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from CustomerService PPHE, Owner at Park Plaza County Hall London
Responded 6 days ago
Dear Paul, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stella H wrote a review Mar 10
Derby, United Kingdom26 contributions
We have just spent a family weekend in London to celebrate my Mum’s 80th Birthday & were fortunate enough to stay at the Park Plaza County Hall. From the moment we arrived the service was excellent & the team went out of their way to make my Mum feel special. Breakfast was great - good quality food & a fantastic choice, so something to suit everyone. Would 100% recommend & we will definitely be staying here again in the future.
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Date of stay: March 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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NALGCUR wrote a review Mar 10
Bologna, Italy87 contributions63 helpful votes
Follow up of my stay: very good location, untrained staff, very poor management, lack of service, very poor breakfast. What surprises me the most is that anything seems ok, yes location is important but you don’t expect such an experience….
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Date of stay: March 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from CustomerService PPHE, Owner at Park Plaza County Hall London
Responded 1 week ago
Thank you for sharing your feedback, nal7847. We are disappointed to read your comments regarding our team, particularly as our friendly and attentive service often receives the most praise from our guests. We are sorry this was not your experience and will be sure to address this with the management team who will review it and take appropriate action. We hope that we will have another chance to welcome you so that we can wow you with our true Park Plaza service in the future. Kind regards, Senami
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kristie M wrote a review Mar 5
3 contributions2 helpful votes
This is my second stay in the last year. I will always choose The Park Plaza County Hall because of Petra and Mark. They are exceptional at their jobs and we feel like it's our second home. My most recent trip was with my daughter. We had an amazing time. The hotel, the staff, room service is all lovely. See you in 2025!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from CustomerService PPHE, Owner at Park Plaza County Hall London
Responded 1 week ago
Dear Kristie, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wanderer02908713856 wrote a review Mar 4
3 contributions
It was a nice clean hotel, the reception area is great and they are very helpful. I was at breakfast late which is one area I would suggest you go early. I believe if you asked for a special omelette he would have done it for you but not great at 10.20am. The staff were ok in the dining area but great in reception. Room clean and accommodation good
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled solo
Room Tip: GO TO BREAKFAST EARLY
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from CustomerService PPHE, Owner at Park Plaza County Hall London
Responded 2 weeks ago
Dear Wanderer02908713856, thank you for your feedback. We are pleased you enjoyed your stay with us. We also appreciate your feedback and have shared this with the management team who will review it and take appropriate action. We hope to welcome you back again. Kind regards, Senami
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Corrie67king wrote a review Mar 2
126 contributions124 helpful votes
This hotel is quite expensive so you would expect great service and clean rooms but i am afraid you are wrong. Stayed 2 weeks ago and 2 rooms were really grubby. One had blood smeared on wall. The staff were fantastic and upgraded me to lovely room but during my 3 night stay room was barely cleaned. Checked in this week and room was grubby. Dried rice in microwave and black dirt around bath and sink plug hole. I mentioned on checkout and one member of staff could not be bothered to listen and walked away. The one checking me out never apologised just wanted to moan that I should have said something on checking in. Someone needs to seriously take the cleaning staff in hand. Not acceptable for the money you pay to stay here. Reception staff on this visit need bit customer service re training
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Date of stay: March 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from CustomerService PPHE, Owner at Park Plaza County Hall London
Responded 2 weeks ago
Hello Corrie67king, thank you for sharing your review with us. While we are pleased you were happy with the staff that upgraded your room, we are saddened to hear that some aspects of your stay did not meet your expectations and we are truly sorry. We wish the team could have resolved some of the issues you encountered during your visit as this is not the typical standard that we have. We hope to exceed your expectations in the future with a stay that is memorable for all the right reasons. Kind regards, Mimi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$252 - $385 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park plaza county hall london hotel london, park plaza london, london park plaza
LOCATION
United KingdomEnglandLondonSouthbank
NUMBER OF ROOMS
399
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PARK PLAZA COUNTY HALL LONDON - Updated 2024 Prices & Hotel Reviews (England)

Frequently Asked Questions about Park Plaza County Hall London
Which popular attractions are close to Park Plaza County Hall London?
Nearby attractions include Bar Elba (0.3 miles), The Old Vic (0.2 miles), and Tonight Josephine Waterloo (0.3 miles).
What are some of the property amenities at Park Plaza County Hall London?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Park Plaza County Hall London?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Park Plaza County Hall London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Park Plaza County Hall London?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Park Plaza County Hall London?
Conveniently located restaurants include Paladar, Franco Manca Waterloo, and Chunnel Bar.
Are there opportunities to exercise at Park Plaza County Hall London?
Yes, guests have access to a fitness center and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Park Plaza County Hall London?
Yes, dry cleaning and laundry service are offered to guests.
Does Park Plaza County Hall London offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Park Plaza County Hall London?
The staff speaks multiple languages, including English, Spanish, French, Italian, Polish, and Romanian.
Are there any historical sites close to Park Plaza County Hall London?
Many travelers enjoy visiting Houses of Parliament (0.6 miles), Tower of London (1.6 miles), and Churchill War Rooms (0.9 miles).