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Hyatt Centric Gran Via Madrid

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Traveler (528)
Room & Suite (407)
Dining (144)
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About

#77 of 467 hotels in Madrid
Location
4.8
Cleanliness
4.5
Service
4.3
Value
4.1
Travelers' Choice
Bienvenido to Hyatt Centric Gran Via Madrid, your Launchpad for exploration! Drop your bags, step outside, take in a deep breath and hit the Gran Via, our beloved “Spanish Broadway”, to shop to your heart’s content. Once you’ve worked up an appetite, head to the Mercado de San Miguel where you can drink with the locals or sample the spicy pimientos de Padron, a spicy Spanish favorite. Sure, our hotel is close to museums, monuments and much more, but we’d rather tell you all about our favorite spots for delicious pinchos and unique local art. Sound good? We think so, too! Let’s get out and explore!
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Rooftop terrace
24-hour security
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Telephone
Minibar
Flatscreen TV
VIP room facilities
Laptop safe
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.5 of 5 stars
HOTEL STYLE
Great View
Trendy
Languages Spoken
English, French, Spanish, Italian and 1 more
4.0
4.0 of 5 bubbles1,403 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
Powered by AI
Nestled in the heart of the city, Hyatt Centric Gran Via Madrid garners acclaim for its prime location, with many guests enjoying easy access to attractions and dining. While rooms are celebrated for space and cleanliness, some visitors mention noise disturbances and dated decor. The hotel's amenities and stylish atmosphere generally impress, though the bar service has room for improvement and the absence of a pool is noted. The staff's friendliness stands out, but the hotel's value proposition is sometimes questioned due to perceived high costs.
Location
Central
Atmosphere
Stylish
Rooms
Spacious
Value
Expensive
Cleanliness
Meticulous
Noise level
Mixed
Service
Attentive
Amenities
Satisfactory
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been2egypt wrote a review Yesterday
New York City, New York20 contributions4 helpful votes
The Hyatt Centric Gran Via is in the heart of town, within walking distance to many historic attractions. For shopping you can’t beat this location. Some of the best eating experiences are a short walk or very short taxi ride away. Buses and the Metro are steps away. The best feature is the staff ! Wonderful in every echelon.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Juan vidal, Guest Services / Front Office at Hyatt Centric Gran Via Madrid
Responded yesterday
Dear Mr. Been, On behalf of the whole Hyatt Centric Gran Vía Madrid team, I would like to thank you for taking the time to write this amazing, full of details, review! It really makes us very happy to know that you had such a nice experience with us! We really hope to have the opportunity to welcome you back with us very soon. Sincerely, Juan Vidal Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Marosario E wrote a review Yesterday
4 contributions1 helpful vote
The hotel is situated along the major road and in the center of the main city. Everything is within walking distance but also easy to get a cab if you need one. My favorite shops are just across and behind the hotel.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Juan vidal, Guest Services / Front Office at Hyatt Centric Gran Via Madrid
Responded yesterday
Dear Mr. Marosario, Thank you so much for your amazing review! At Hyatt Centric Gran Vía Madrid we try to provide our guests an extraordinary experience and show you Madrid as you have never experienced it before! It is a real pleasure to know that we managed to achieve it and that you enjoyed so much your stay with us. We really hope to welcome you back really soon! Warm regards, Juan Vidal Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Grace L. wrote a review Mar 17
Los Angeles, California30 contributions2 helpful votes
+1
Their location is the best!!! It is very central. Just a few minutes' walk to everything. The room we got assigned had a fantastic view of the city. The room was spacious, with the design being modern. It was always clean. The bed was comfortable. The bathroom looked great. There was no bathtub, but it was no big deal at all. The staff were so friendly and knowledgeable. They worked fast and were always ready to help if you had any questions. One of the elevators in the main lobby was out of order a couple of times, which was a bit of an inconvenience. However, there's an elevator in the back, which was available most of the time. Last but not least, the breakfast buffet was amazing. There were lots of options to choose from. The service was excellent overall. I would love to come back to this hotel.
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Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from MARTIN SANCHO, Guest Services / Front Office at Hyatt Centric Gran Via Madrid
Responded yesterday
Dear M. GI272001! Thank you so much for taking your time and evaluting your stay here at HYatt Centric Gran Vía Madrid! We are trully happy to see you had a great time here in our beloved city of Madrid and you were able to enjoy all its hidden gems and all the fascinating places to visit. We really appreciate the amazing words you have towards our staff!! Agaian, thank you very much for the amazing review Have a great day! Martin Sancho Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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katezhaoying wrote a review Mar 13
New York City, New York1 contribution
Quite rude staff and different answers to a very simple question of luggage storage. Won't recommend anyone else to stay there. Also it's located in a busy street, which makes the uber driver very hard to stop and pick up clients.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Elena Garrigues, Atención al cliente/recepción at Hyatt Centric Gran Via Madrid
Responded yesterday
Dear Mrs. Zhao, We regret your experience did not meet your expectations. In Hyatt Centric Gran Via Madrid we believe in continuous improvement therefore we are working very hard with the team in order to improve our services. We remain at your complete disposal for any further assistance. Best regards, Yaiza Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Travel CD wrote a review Mar 12
Singapore, Singapore5 contributions
This hotel is really great. We have enjoyed so much and we think is the place to stay in Madrid. We got also an upgrade which made our stay even more confortable. Location is great and staff even more. If you plan to visit Madrid, stay her, you will not regret.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Juan vidal, Guest Services / Front Office at Hyatt Centric Gran Via Madrid
Responded 2 days ago
Dear Ms. Denise, What a wonderful review!! It really makes us very happy to know that you enjoyed so much your stay with us, and that you were especially pleased with our service! Our goal is precisely that, to make guests feel at home while traveling, so it is a great pleasure for us to know that we have achieved that. Thank you for taking the time to give us your feedback on your stay, and we really hope to welcome you back at your Madrid home really soon! Best regards, Juan Vidal Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alan G wrote a review Mar 12
Whitstable, United Kingdom107 contributions110 helpful votes
On arrival the check In procedure was very well handled , no problems and the chap who did the paperwork was friendly and engaging.The internal decor of the reception / bar area is absolutely fine , very clean and well maintained.The seats are comfortable, bar stool area also available.It did get a bit cold as the automatic entrance doors opened as people entered and exited, bit breezy at times.We stayed on the 5th floor access by the elevator.The room itself was spotless and well appointed with large screen tv , coffee and tea making facilities.We didn’t purchase anything from the mini bar so have no idea of prices.The bathroom was equally well appointed , rain shower , robes , hairdryer etc. We had breakfast every morning of our stay and have to say the selection of both hot and cold food was outstanding, something for everyone’s taste.We must give a special mention to the staff who in all areas of the hotel were brilliant and so accommodating, a real pleasure to interact with.We have no problem recommending this hotel and look forward to returning in the future , well done to all involved.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from MARTIN SANCHO, Guest Services / Front Office at Hyatt Centric Gran Via Madrid
Responded 1 week ago
Dear M. Alang54! Thank you very much for taking your time and evaluating your stay here at Hyatt Centric Gran Vía Madrid! We really appreciate the amazing score given, a 5/5! Rest assure we will pass this review to the entire staff, we really appreciate the nice words you have for all of us and our property! We will be very happy to host you again here, this is your house in Madrid! Have a great day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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andytallguy wrote a review Mar 10
1 contribution
A great hotel in fantastic location. Clean and modern and well appointed. Concierge have great restaurant recommendations. Great rooftop bar and service. Ground floor cafe sometimes under-serviced. Overall a great place to stay.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Juan vidal, Guest Services / Front Office at Hyatt Centric Gran Via Madrid
Responded 1 week ago
Dear Mr. Andy, We are so very grateful for your wonderful review and your kind words! We are delighted to know that everything during your stay was to your satisfaction, including our location, the facilities and concierge service. Rest assured that I will pass your amazing feedback to the rest of the team. We hope to welcome you back very soon in your home in Madrid! Sincerely, Juan Vidal Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Geralyn K wrote a review Mar 10
New Jersey, United States6 contributions
Hyatt Centric Gran Via Madrid is a lovely hotel. Great location - we walked everywhere but it’s also a block from metro. Rooms are spacious. Housekeeping was always timely and thorough. We enjoyed lunch at the roof top restaurant. Beautiful views. We also had drinks in the lobby bar. Staff was attentive and available.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Juan vidal, Guest Services / Front Office at Hyatt Centric Gran Via Madrid
Responded 1 week ago
Dear Mrs. Geralyn, We would like to thank you for having taken some minutes of your valuable time to share your recent experience with us. We are glad that you enjoyed your stay with us thanks to our location, facilities, gastronomy and our staff! We look forward to welcoming you back in the near future, Sincerely, Juan Vidal Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AmarvirDas wrote a review Mar 5
Mumbai, India7 contributions2 helpful votes
I stayed in the hotel in February 2024. The room was nice and clean. The hotel is located in gran via which bang in the heart of Madrid with easy accessibility to the Metro as well as nearby tourist spots. Most importantly I found the staff really helpful and friendly. The hotel also has a great rooftop restaurant from where one gets a nice view of the sculptures and statues on the neighbouring buildings.
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Date of stay: February 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from MARTIN SANCHO, Guest Services / Front Office at Hyatt Centric Gran Via Madrid
Responded 1 week ago
Dear M. AmarvirDas! Thank you for taking your time and evaluating your stay here at Hyatt Centric Gran Vía Madrid! Thank you very much for the amazing review you left us, rest assure we will let know the team the nice words you have for them. Jardin de Diana (rooftop) will be always waiting for your arrival, so, come back and visit us! Have a great day! Hope to see you soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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EmilyW66 wrote a review Mar 5
Belmont, Massachusetts39 contributions31 helpful votes
Hotel is located on Gran Via- perfect spot for shopping, and a 15-30 minute walk to museums, Plaza Mayor and Puerta del Sol.. lots of restaurants within a walking distance. The room was very quiet- I did not hear any street noise nor sounds from other rooms. Very warm and professional front desk staff, and the porter was so nice every time I stepped into the hotel. I would definitely recommend.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from MARTIN SANCHO, Guest Services / Front Office at Hyatt Centric Gran Via Madrid
Responded 1 week ago
Dear Ms. EmilyW66! Thank oyu very much for taking your time and evaluating your stay here at Hyatt Centric Gran Vía Madrid! We are trully happy to see you enjoyed very much our amazing city and our property!! We would really like to appreciatte the nice words you have for our staff, we work hard to give the best service We hope to see you soon! Have a great day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$276 - $389 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridGran Via / Sol / Centro
NUMBER OF ROOMS
159
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HYATT CENTRIC GRAN VIA MADRID - Updated 2024 Prices & Hotel Reviews (Spain)

Frequently Asked Questions about Hyatt Centric Gran Via Madrid
Which popular attractions are close to Hyatt Centric Gran Via Madrid?
Nearby attractions include Gran Via (0.3 miles), Mementorium (0.1 miles), and Gula Gula (0.2 miles).
What are some of the property amenities at Hyatt Centric Gran Via Madrid?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hyatt Centric Gran Via Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Centric Gran Via Madrid?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Hyatt Centric Gran Via Madrid?
Conveniently located restaurants include Zenith Brunch & Cocktails - Desengaño, Zenith Brunch & Cocktails - Valverde, and Steakburger Preciados.
Are there opportunities to exercise at Hyatt Centric Gran Via Madrid?
Yes, guests have access to a fitness center during their stay.
Is Hyatt Centric Gran Via Madrid located near the city center?
Yes, it is 0.4 miles away from the center of Madrid.
Are any cleaning services offered at Hyatt Centric Gran Via Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Centric Gran Via Madrid offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Centric Gran Via Madrid?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Portuguese.
Are there any historical sites close to Hyatt Centric Gran Via Madrid?
Many travelers enjoy visiting Royal Palace of Madrid (0.6 miles), Plaza Mayor (0.4 miles), and Museo Cerralbo (0.6 miles).