First, let me say that the Grand Hotel Majestic is in a superb location and we very much enjoyed Bologna, its' people, food, sites and ambiance. The hotel itself is quite nice and we enjoyed our two suites and the hotel's decor, etc. That said, without these nice qualities, I would have given it a failing grade. Sadly, we experienced three significant hiccups during our stay. First, I emailed the hotel on a number of occasions, including the week before, day before and the morning of our stay, requesting a car service pick-up at the Central train station. Without ever receiving a reply, we made our way to the hotel without their assistance (20-30 minutes in the mid-July sun (100F) with luggage). The frustrating part was that although they were very apologetic, they claimed that all of my email requests ending up in their junk file (wouldn't all, first-time, outside guests be unfamiliar to their email system?). Next, after their porter placed our luggage in our suites and we freshened up, we went for lunch nearby. Upon our return, we found our luggage where we had left it in our room along with (8) new bags from another family! We were told that it was impossible for another guest(s) to have a key to our room so therefore, the porter must have delivered these (8) bags to our room by mistake. When the porter(s) entered our room and saw all of our bags and personal affects, wouldn't that have signaled some sort of problem? We reported the issue to the front desk staff and they were very stunned, apologetic and corrected the problem by removing the misplaced luggage. As a mia culpa, they kindly sent up a bottle of prosecco and a box of chocolates/chews, which was very nice and not requested or necessary. Amazingly, when we got around to opening the chocolates (sliding off a ribbon), there was a bite out of one of the chocolates! Again, when we brought the previously "used" box of chocolates to the front desk to show them, they were flabbergasted. I would like to suggest that this fine, 5-star, "world class" hotel find a way to seal these and other similar guest items to prevent hotel staff from accidentally (presumably) re-using a box of chocolates from a previous guest's stay. I want to be clear that we never asked for (not our style) or received any compensation off of our over 3,000 euro, 2-night stay and the front desk staff and management (numerous people) were very kind, apologetic and quite stunned over this embarrassing cascade of mess-ups. I'd like to think that we simply caught this hotel on a very bad couple of days. The hotel and staff are quite nice and the location is excellent. It is for these reasons that I'm averaging out the hotel's positive qualities, with the three significant hiccups that we experienced to give Grand Hotel Majestic an average grade for our stay. Not sure if we'll stay here again but, my hope is that this review will help the Grand Hotel Majestic tighten up their quality control and improve focus on these ancillary issues that should never happen at a world class, 5-star hotel. …
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.