We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Rixos Almaty

506 / 99, Seifullin Ave, Almaty 050012 Kazakhstan
avatar-imageavatar-imageavatar-image
Traveler (547)
Room & Suite (134)
Dining (77)

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#2 of 104 hotels in Almaty
Location
4.5
Cleanliness
4.6
Service
4.5
Value
4.0
This luxury 5-star hotel is located in central Almaty, half a mile from Nikolai Cathedral. Rixos Almaty Hotel offers modern rooms with free Wi-Fi internet and a spa with swimming pool. All rooms at Rixos Almaty feature air conditioning, a desk and a balcony with impressive views. All bathrooms include a bathtub and shower. A buffet breakfast is served each morning at Rixos Almaty. The restaurant serves international buffets as well as offering varied dining menus. The Lobby Bar & Lounge is open 24 hours a day, and guests can also dine at Wine Bar that has great selections of wines. The 23680 ft² spa also includes a gym, sauna, Turkish bath, indoor gardens and 7 massage rooms. Rixos Hotel is one mile from Almaty Opera House and 3 miles by cable car from Koktobe Mountain.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Hot tub
Adult pool
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Hammam
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Romantic
Centrally Located
Languages Spoken
Russian
1,008Review13Q+A100Room tips
Traveler rating
  • 681
  • 231
  • 55
  • 20
  • 23
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Vipul112 wrote a review Yesterday
Kolkata (Calcutta), India3 contributions4 helpful votes
We stayed for 4 nights. On entering the rooms we were surprised to see the carpets had a worn look and requested for a change of room. We saw many rooms but all were in the same condition. The person handling the check in said we could take refund since all their rooms were in similar condition which we felt was rude. Since it was late we decided to take the best of worst room after a brief reiki. Very few vegetarian options at break fast, however the hotel staff was kind enough o make special preparations. The positives of the hotel is the location and view from the balcony.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Hotels are expensive in almaty,people dont speak english, a full time english speaking tour guide...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
John A A wrote a review Yesterday
1 contribution
Lived here from 2014 through 2019 in a Duplex apartment, have to say it’s the most comfortable stay anywhere I have worked around the World. Amenities, food, drink and staff were fantastic. Staff became almost friends in the way I was treated, fantastic people fantastic place.
Read more
Date of stay: April 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
CEYLAN K wrote a review Mar 5
1 contribution
People work in the reception and the Lalezar restaurant does not understand English, very low communication skills Worst experience in the restaurant Not recommended at all Servants who served us were very arrogant and did not understand English
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Traveled on business
Room Tip: Not recommended
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Rixos Almaty Hotel, General Manager at Rixos Almaty
Responded 3 days ago
Dear Mrs. Ceylan, Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you faced during your stay, particularly with communication at the receprtion and in the Lalezar restaurant. We strive to provide all our guests with the exceptional service and it's clear we fell short in your case. We understand how important clear communication is for an enjoyable dining and staying experience. Please rest assured that we take your comments very seriously and are immediately taking steps to adress these issues. This includes evaluating our current staff's language skills and providing additional training to ensure our team can effecively communicate with all our guests. We are also looking into your specific comments about the service in the Lalezar restaurant to ensure that any instance of perceived arrogance is addressed and corrected promtly. Our goal is to ensure that every guest feels welcomed and valued form the moment that walk through our doors. We failed to meet these standards for you, and for that, we are truly sorry. We hope you will consider staying with us again so we can have opportunity to provide you with the high standard of service you should expect from us. Once again, we apologize for your dissapointing experience and thank you for bringing these issues to our attention. Your feedback is invaluable in helping us improve. Warmest regards, Marina Lebedeva Guest relations department manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Ignat Ivanov wrote a review Feb 2024
Tver, Russia15 contributions4 helpful votes
Initial impression about this place was disappointing. I was going for a business trip for 3 week and just needed a good and comfortable place to sleep. No noise, no discomfort, soundproofed enough for a good sleep. Comfortable, cosy and clean. I have specially booked the garden view room to minimise outside noise. I have no interest in gorgeous lobbies, SPA or whatsoever. Just a little comfort. And I was quite surprised with the beginning of my stay: room floor was dirty, balcony door was not able to fully close, so you are hearing the street as you are in it. Cherry on the pie was the diesel power generator located right under my windows that was enabled at 5:30 in the morning in the first night. Second night - some street racers decided to practice outside I guess. Third night I bought the earplugs but they did not helped. Neighbours was quite loud, plus diesel generator started to work again around 11 pm when whole hotel lost power….Next day, completely exhausted I decided to finally tell reception about everything hoping that they at least can clean the carpet right. And I have received the warmest and fastest response possible. I was immediately offered another higher class room that was shown to me with a customer satisfaction manager. Next day all my belongings had being transferred there and when I returned from work I found a compliment from the hotel. Next day they even left me a nice letter checking if all is OK and if I am satisfied. And I finally am. Room was perfect, no sounds from the street or whatsoever. I was finally able to have so much needed rest after 12 hours working days in the office. That is indeed the excellent example of customer complains resolution and building a good relations for the future. Someone will recommend this hotel for the location, some for very nice, big and stunning lobby, some for the food - all is quite perfect and beautiful. Probably worthy of the “luxury” name, but I can honestly recommend the place for true caring and willingness to do all that is in theirs power to satisfy a customer. BTW, they assured me that my old room 604 will be fully re carpeted. Please, check if you will stay there.
Read more
Date of stay: February 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Rixos Almaty Hotel, General Manager at Rixos Almaty
Responded 4 weeks ago
Dear Mr. Ignat Ivanov, Thank you so much for taking time to share your experience at our hotel! We are thrilled to hear that our team was able to resolve the issues you encountered to your satisfaction. Providing excellent service and ensuring our guests feel well taken care of is our top priority. Your kind words are greatly appreciated and serve as a wonderful encouragement to our entire staff. Please rest assured that your feedback will be shared with the team, as it's a true testament to their hard work and dedication. We truly appreciate your feedback as it is essential in our ongoing efforts to improve our service and ensure an exceptional experience for all our guests. We are grateful for your contribution to our improvement. The repair work to replace the carpet in room 604 is already in progress and will soon come to an end. Sincerely, Director of rooms Askhat Ishmukhambetov
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Hardeep L wrote a review Feb 2024
4 contributions2 helpful votes
Unpleasant the AC are set for very hit and you can't modify them the only solace the windows to balcony wont open. Half of the staff doesn't understand english. While its a good looking building but services are terrible. I am posting a videi how they tried openning the window.
Read more
Date of stay: February 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Journeys N Tales wrote a review Jan 2024
New Delhi, India37 contributions10 helpful votes
+1
The Rixos hotel located in the center of Almaty has the best lobby. The moment you enter the lobby it gives you a feel of grandeur. With its comfortable sofa seating for more than 100 people it is by far the best I have seen in the whole of Almaty. You can relax, have meals and literally just spend the whole day there. The standard rooms are comfortable with a choice of pillows and a good mattress. However, the room service and house keeping are quite slow. The housekeeping has to be told time and again for towels, water, etc in the room. The Buffet breakfast was quite disappointing as there were no vegetarian items on the menu. The eggs, omelettes, pancakes were really bad and had no taste. For a full hotel there was a small toaster for more than 200 guests which took forever to toast a slice of bread. It's a shame that such a good hotel has a really sad service which definitely should be spruced up to keep up to the five star tag !!!!
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: If you are not particular of the breakfast I would definitely recommend the hotel otherwise not.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Rixos Almaty Hotel, General Manager at Rixos Almaty
Responded Jan 29, 2024
Dear guest, Thank you for your feedback regarding your recent stay at The Rixos hotel in Almaty. We truly appreciate you taking the time to share your experience with us. We are delighted to hear that you found our lobby to be grand and impressive. We take pride in providing a comfortable and welcoming environment for our guests, and it is wonderful to know that our efforts were well-received. We apologize for the slow room service and housekeeping during your stay. We strive to provide prompt and efficient service, and we regret that we fell short of your expectations in this regard. Your comments regarding the need to repeatedly request towels, water, and other necessities have been duly noted, and we assure you that we will address this issue with our housekeeping team to ensure a more responsive and proactive approach in the future. We apologize for the disappointing buffet breakfast experience you had at our hotel. Our culinary team works hard to cater to the diverse tastes and preferences of our guests, and we regret that we failed to provide suitable vegetarian options during your stay. Your feedback is crucial to us, and we will take your comments into consideration in order to improve and enhance our breakfast offerings. Lastly, we understand your frustration with the limited availability of toasters for our guests. We apologize for any inconvenience caused, and we will explore options to improve this aspect of our breakfast service to create a more efficient and enjoyable experience for our guests. We appreciate your kind words about our hotel and recognize the importance of maintaining our five-star standards. Your feedback will serve as a valuable tool for us to identify areas for improvement within our service. We invite you to visit us again in the future, so that we may have the opportunity to provide you with the exceptional stay that you deserve. Thank you once again for your valuable feedback, and we hope to welcome you back to The Rixos Almaty hotel in the near future. Best regards, Director of Rooms Ishmukhambetov Askhat
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Fibonacci 7 wrote a review Jan 2024
India299 contributions163 helpful votes
This hotel rooms are inclusive of the spa package and winters make it an attractive combo. There's also the Turkish hamam to indulge yourselves Breakfast buffet is value for money and rather indulgent The room size is adequate and the balcony enables you to experience the chill Staff is good although there's a language issue with the support staff as they don't understand English However one can get by with google translate Location is good and there are good restaurants like Navath and Line Brew Mix.Also there's a holiday supermart right next door for any daily needs We also experienced snow fall during our stay and the hotel looked even more beautiful
Read more
Date of stay: December 2023Trip type: Traveled as a couple
Room Tip: Take rooms facing the mountain for lovely sunrise views on snow covered peaks
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Rixos Almaty Hotel, General Manager at Rixos Almaty
Responded Jan 7, 2024
Dear guest, Thank you so much for the highest rating received and leaving such nice comments. We appreciate you choosing the Rixos Almaty and are happy that you loved every facility offered. It was a pleasure hosting you and we look forward to welcoming you back again. We understand how crucial effective communication is for a comfortable experience, and we take your concerns seriously. We are committed to enhancing our staff's English language proficiency through additional training programs and resources. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Kind regards, Guest Relations Manager Lebedeva Marina
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
eren a wrote a review Dec 2023
1 contribution
i would like to thank u ms. Zhansaya for help and hospitality, her solutions was very nice. Thank you for everything. Rooms, breakfast and atmosphere were is beautiful, next time i will come again....
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Rixos Almaty Hotel, General Manager at Rixos Almaty
Responded Jan 7, 2024
Dear Mr. Eren, We would like to express our gratitude for your choice of Rixos Almaty Hotel. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in Rixos Almaty again Best Regards, Guest Relations Manager Lebedeva Marina
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
NALINESH S wrote a review Dec 2023
13 contributions8 helpful votes
+1
I feel booking Rixos was my biggest mistake on this trip to almaty. Starting from reception and check in experience, rude behaviour, of lady front office manager and the trainee boy and now when we came to the room 534 a dislocated mirror fall on my head See the dirty carpet and stinking smell in room, is this Rixos standard, Enclosing pictures for a person fixing the mirror, after just 15-20 mints of our check in to room. Pls beware if you are booking rixos
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Rixos Almaty Hotel, General Manager at Rixos Almaty
Responded Dec 29, 2023
Dear guest, We understand that your check-in experience was unpleasant. We greatly apologize for this behavior as it goes against our standards of service. Your feedback is invaluable to us, and we assure you that we will take immediate action to rectify these issues and improve our services. We sincerely apologize for the negative impact this had on your trip to Almaty. If you have any further concerns or if there is anything we can do to make amends, please do not hesitate to reach out to our management team. We genuinely appreciate your feedback and hope that you are willing to give us another chance to provide you with the exceptional experience we aim to deliver. Thank you for choosing Rixos Almaty, and we apologize once again for any inconvenience caused during your stay. Best Regards, Guest Relations Manager Lebedeva Marina
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
mohitj79 wrote a review Dec 2023
New Delhi, India11 contributions5 helpful votes
Rixos Almaty was the perfect hotel for our stay in the city... Beautifully designed, centrally located and super helpful staff (especially Marina Lebedeva) who went beyond their duties to help me get back my lost stuff... Excellent service... The Central sitting lounge was my favourite place to spend leisure time with my wife and friends... Totally recommend...
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Rixos Almaty Hotel, General Manager at Rixos Almaty
Responded Dec 29, 2023
Dear Mr. Mohit, Thanks so much for the highest rating received and leaving such nice comments. We appreciate you choosing the Rixos Almaty and are happy that you loved every offered facility.It was a pleasure hosting you and we look forward to welcoming you back again. Kind regards, Guest Relations Manager Lebedeva Marina
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Almaty area.
PRICE RANGE
$245 - $368 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rixos almaty hotel almaty
LOCATION
KazakhstanAlmaty
NUMBER OF ROOMS
237
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

RIXOS ALMATY - Updated 2024 Prices & Hotel Reviews (Kazakhstan)

Frequently Asked Questions about Rixos Almaty
Which popular attractions are close to Rixos Almaty?
Nearby attractions include Museum of the History of Alma-Ata (0.06 miles), Clay House Gallery (0.3 miles), and Aura of Kazakhstan (0.1 miles).
What are some of the property amenities at Rixos Almaty?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Rixos Almaty?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Rixos Almaty?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Rixos Almaty?
Yes, free parking is available to guests.
What are some restaurants close to Rixos Almaty?
Conveniently located restaurants include Line Brew MIX, Traktir Medved, and All Saints Bar.
Are there opportunities to exercise at Rixos Almaty?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Rixos Almaty have airport transportation?
Yes, Rixos Almaty offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Rixos Almaty?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Rixos Almaty?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Rixos Almaty offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.