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Hilton Garden Inn Phoenix Airport North

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Traveler (250)
Room & Suite (149)
Dining (23)

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About

#43 of 177 hotels in Phoenix
Location
4.3
Cleanliness
4.5
Service
4.3
Value
4.2
The Hilton Garden Inn Phoenix Airport North hotel is located one mile from Phoenix Sky Harbor International Airport, with easy access to the Convention Center and Arizona State University via the Light Rail. Our Hilton Garden Inn hotel location provides accessibility to the US Airways Center, Chase Field and the University of Phoenix Campus. Our Hilton Garden Inn Phoenix Airport North hotel offers complimentary 24-hour airport shuttle service, wired and wireless high-speed Internet, a full service restaurant and lounge, meeting and banquet facilities, business center, fitness center and outdoor pool.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Free airport transportation
Business Center with Internet Access
Conference facilities
Parking
Wifi
Hot tub
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Kids' meals
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Safe
Microwave
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Iron
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Business
Green
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
1,441Review17Q+A100Room tips
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Go_Vacati0n wrote a review Mar 13
India37 contributions13 helpful votes
Shuttle service is prompt pickup. Hotel is clean and good staff. 1 star is less because of breakfast, because if I am not getting free breakfast than at least it should be made to order omelets or some sandwiches etc. Simply charging $18.41 for breakfast than just giving me a standard buffet which many hotels offer for free is not acceptable.
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Date of stay: March 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Traveling69Family wrote a review May 2023
Upstate New York USA38 contributions125 helpful votes
Hotel's Favorite
The four days spent at the Hilton Garden Inn Phoenix Airport North was a mixed bag of superb service and excellent food coupled with less than superb room accommodation. First the exceptional superb service by four outstanding individuals: DANAEY at reception. My first night at the hotel was a nightmare. When I entered the room, it was stifling hot even though the wall thermostat said 74 degrees, which as it turns out, never changed throughout the night. I turned the thermostat down to 68 degrees but all the heating unit would do was to pump out slightly cool air. Same result when I turned the thermostat down to 55 degrees. In addition to the less than desirable climate, the heating-cooling unit would make loud noises when it started its’ cooling cycle and when it shut down made loud banging noises until it shut off. That carried on all night. Sleep was futile. The next morning, as I headed to my meeting being held at the hotel’s conference room, I stopped by the reception desk and requested a room change explaining the events of the past evening. With absolutely no hesitation at all, Danaey immediately said she would get me a new room. She apologized profusely and she even said she got me a new room on the same floor as my current room so as to minimize any inconvenience by having to change floors. Danaey not only took the initiative to immediately rectify the situation, she added a personal consideration relative to my having to move rooms. She demonstrated genuine concern and truly made me feel like a welcomed guest. MONICA at the conference room. Monica was in charge of our group and took care of us for the three days of our meetings. She is superb. On the first day she introduced herself letting me know she would be taking good care of us throughout our stay and she did that in spades. She made sure food was ready at the scheduled times and kept mid-morning and mid-afternoon refreshments well stocked. On the second day of our meeting it came to my attention I had forgotten to order lunches as it was only a half-day session with my staff before Board committee meetings started in the afternoon. With the hotel not being close to any fast-food restaurants and the fact Board of Directors were arriving for the afternoon meetings I was panicked thinking how to get lunches for 10 people. As I was pondering the situation, Monica came to me and said she noticed I had not ordered lunches that day as I had done for the other days and was wondering if I would care to order lunches off of the hotels’ Express Lunch Menu. Which I did. Monica was a life saver. She not only noticed I missed ordering lunches, she took the initiative to ask me about it and she offered a solution for me by offering the Express Lunch Menu. Another example of genuine concern in taking care of the hotel guests. CHEAYANNA at reception. It was the day before the Board of Directors arrived that we were having our staff meeting and final prep for the Board meeting. The conference room was set up as requested, however, I noticed there was only one extension cord power bar that was used for the projector. We needed at least two more power cords for the staff and Board to use for their computers during the next couple of days of meetings. I went to the one reception desk (there are two at the hotel) and asked the receptionist if we could get additional power cords for the conference room. She responded that she knew nothing about the conference rooms, that her job was reception. I asked if she could ask Summer Charley in the sales department who I booked the conference rooms with to see if she could help us. Instead, the receptionist said I needed to talk with the Front Office Manager who was standing behind her and was talking with the maintenance person about what needed to get done in the hotel that day. Once the manager and maintenance person finished talking, they walked away with the receptionist not making any effort to catch them to help me out. As I stood there wondering what to do next – do I get an Uber to the nearest Walmart to buy a couple of power bars, does Insta-Cart deliver power bars? – and started to walk away, the receptionist at the other reception desk, Cheayanna, held up her hand signaling me to wait a minute. She disappeared behind the door behind the reception desks and returned 5 minutes later with a giant ring of keys and said follow me. We went back to the conference room area and she unlocked a door at the end of the hallway and went inside. When she came out she had a 20 foot extension cord with a power outlet on the end and another cord with another power outlet. Cheayanna was a life saver. Again, she took the initiative to act without prodding or being told what to do or reacting to some irate guest, she quietly understood the situation, demonstrated leadership in deciding to take action, and successfully resolved the situation making the hotel guest beyond happy. Cheayanna was friendly, professional, and demonstrated genuine care in helping me resolve what we needed for our meeting. She has talent, takes initiative, a strong work ethic, an engaging personality and is an asset to Hilton. The leadership she demonstrated is rare to find these days and Hilton management should mentor this young lady and nurture her career as she has management potential. JOSE at the restaurant. With the exception of one night out at The Stockyards for dinner, we ate all of our meals at the hotel. The evening meal was the most enjoyable as Jose was our waiter and he defines personality and enthusiasm. He is super friendly and accommodating. He made the dining experience an event not to be missed. I’d like to mention two others who were super-friendly and accommodating: the night manager Ricardo Burton who when we asked if the shuttle was available to take our group of 10 to The Stockyards for dinner he didn’t hesitate and said “Sure!” and called Larry to drive us there. Larry is the other individual who was super-friendly and personable as he drove us to and from the dinner at The Stockyards. These two gentlemen demonstrated excellent guest service. I would be remiss if I didn’t mention the food here at the Hilton Garden Inn Phoenix Airport North is excellent. Whether it was breakfast, the buffet lunches for our Board meeting, or the dinners in the restaurant, all meals were excellent. They must have great chefs back in the kitchen. A few of the negatives. Some of the receptionist staff would do better in other lines of work and I suspect management knows who they are. Shuttle service can be a bit dicey with some of our group getting picked up at the airport in fairly short order while others waited for over an hour, so if you are in a real hurry to get from the airport to the hotel you might want to get an Uber. One final point, it was a bit disappointing that the sales-person we dealt with in booking the hotel, conference room, and catering never came out to say hello or to check to see if everything was going OK. She was always friendly when I originally met her when I was scoping out hotels for our Board meeting and when following up on booking information. I suspect she is quite busy as there were times when working through the logistics of the meeting and catering needs, it would be a day or two before she got back to me. I guess the labor shortage is impacting all of us. To sum up, we had a great stay that was made that way by the exceptional staff at Hilton Garden Inn Phoenix Airport North.
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Date of stay: February 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Management, General Manager at Hilton Garden Inn Phoenix Airport North
Responded May 16, 2023
Thank you for choosing Hilton Garden Inn Phoenix Airport North for your recent stay and for taking the time to share your detailed feedback. We are thrilled to know that our team made a significant positive impact on your experience. Danaey, Monica, Cheayanna, and Jose are indeed exceptional members of our team, embodying our dedication to providing the highest level of hospitality. We are delighted to hear of the service they extended to you. We will certainly pass on your kind words to them; such feedback serves as an encouragement to all of our staff. We also appreciate your praise for Ricardo and Larry. They are an integral part of our team, and their commitment to making our guests' experience memorable is something we take great pride in. We are also glad to know that you enjoyed the food at our hotel. Our culinary team works diligently to provide a variety of delicious meals, and they will be delighted to know their efforts were well-received. However, we apologize for the areas where we fell short. We strive for continuous improvement, and your comments will assist us in making necessary enhancements. Furthermore, we regret any oversight regarding our sales team's engagement during your stay. We assure you this is not indicative of our usual standards, and we will address this issue promptly. We hope to have the opportunity to welcome you back to our hotel in the future, and we are committed to making your next stay even more enjoyable.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sttdiver wrote a review Feb 2024
Draper, Utah317 contributions171 helpful votes
Stayed overnight between flights. You have to contact the hotel to get picked up at the airport but they were quick to arrive. It is a very short drive to the hotel. The room we had was very spacious for two people. We had dinner and breakfast at the hotel. Honestly, we weren't expecting much from a small place like this but the food was surprisingly good and the service was excellent. It is cheaper to buy off the menu for breakfast vs getting the buffet, unless you are really hungry.
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Management, General Manager at Hilton Garden Inn Phoenix Airport North
Responded Feb 6, 2024
Thank you for choosing the Hilton Garden Inn Phoenix Airport North for your recent stay! We're pleased that we could ease your travels with our convenient location, tasty on-site dining options, and attentive service. We appreciate your five-star rating and look forward to welcoming you back during your future trips!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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michd61 wrote a review Dec 2023
South Bend, Indiana345 contributions133 helpful votes
We flew into PHX airport and needed a hotel for the night. It is a quick drive from the airport. We found a grocery store down the road, not a great area. The hotel was clean, very nice staff, easy parking. The room clean and very spacious. We had dinner in the hotels restaurant, very good meal, very nice staff. If we ever need a hotel in this area again, we would stay here.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Management, General Manager at Hilton Garden Inn Phoenix Airport North
Responded Dec 21, 2023
Mich, it is a great honor to read we have secured your return in the future. We loved providing a convenient and comfortable home away from home here at Hilton Garden Inn Phoenix Aiport North, and we appreciate your compliments about our awesome team! See you next time!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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dixiepeach wrote a review Nov 2023
Kansas City, Missouri8367 contributions744 helpful votes
We stayed here while awaiting a flight the next day. The room was very clean and spacious. Some loud TV noise was heard from an adjacent room but that happens. We checked in online but the room key they sent to our phone didn’t work. We got a key card. When returning from breakfast the next day the keycard wouldn’t work. Hot breakfast was available. The airport shuttle was very convenient for us.
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Management, General Manager at Hilton Garden Inn Phoenix Airport North
Responded Nov 22, 2023
Thank you for visiting us at the Hilton Garden Inn Phoenix Airport North! It's great to hear that you enjoyed the cleanliness of your room and that our hot breakfast and airport shuttle added convenience to your stay. However, we sincerely regret the issues you faced with your room key, and we will discuss this with our team to ensure a hassle-free experience for our future guests. We appreciate your input and hope your travels will bring you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Patrick A wrote a review Nov 2023
Antioch, California3 contributions1 helpful vote
This hotel is about as basic as you can get before it is called a motel. The biggest issue I have with my stay is they did not offer a safe in the room which means having to lug our electronics with us in our car while exploring the city. We will not be back.
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Date of stay: November 2023Trip type: Traveled as a couple
Room Tip: No safe in the room!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Management, General Manager at Hilton Garden Inn Phoenix Airport North
Responded Nov 22, 2023
Patrick, we sincerely regret any inconvenience you experienced while staying with us. We want to clarify that all of our guest rooms are equipped with a safe in the closet, and we're sorry if this was not easily apparent during your visit. We are taking your feedback seriously and hope to have the opportunity to better serve you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brendan S wrote a review Nov 2023
Arlington, Virginia1688 contributions675 helpful votes
This Hilton Garden Inn is not a hotel where you’d want to spend a lot of time. It’s an older property, although I appreciated some selective upgrades like nice bathroom fixtures. It’s not close to anywhere you’d want to go. There’s a Waffle House and nearby ASU buildings and that’s it. The restaurant on site is very basic. But it is close to the airport and is a reasonably-priced place to stay if you are just in town for the night, as I was, and I was satisfied with my short stay.
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Date of stay: November 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Management, General Manager at Hilton Garden Inn Phoenix Airport North
Responded Nov 14, 2023
Thank you for taking the time to share your perspective on your recent stay. We're pleased to hear that you appreciated the selective upgrades, such as our bathroom fixtures, and that our location's proximity to the airport was convenient for your travel needs. We understand your observations about the property and its surroundings. While our location serves well for those needing quick airport access or a brief stay, we recognize that guests seeking a more extended exploration of the area may desire a different setting. Your feedback on our on-site restaurant is also noted, and we'll consider how we might enhance our dining options in the future. We're glad to know that overall, your short stay with us was satisfactory, and we appreciate your recognition of the value we offer. Should your travels bring you back to the area, we hope to have the opportunity to host you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Swimmom1050 wrote a review Nov 2023
Dryden, New York111 contributions67 helpful votes
The staff was friendly and professional. The room was overdue for renovation - the carpet was dirty, and the hook in the bathroom was missing. The soap dispenser in the shower fell off while I was using it. Good shuttle service to/from airport. Breakfast was overpriced ($17.99) and mediocre -similar to what you get included at the Holiday Inn Express.
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Date of stay: October 2023
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Management, General Manager at Hilton Garden Inn Phoenix Airport North
Responded Nov 10, 2023
Thank you for taking the time to share your review. It's reassuring to hear that you found our team to be friendly and professional and that our shuttle service met your needs. We apologize for the condition of the room and the issues you encountered though. We aim to provide comfortable and well-maintained accommodations, and clearly, we have areas to improve upon. Your comments regarding the need for renovations and maintenance have been noted and will be forwarded to our housekeeping and facilities teams for immediate attention. We appreciate your candid feedback, as it is crucial in helping us to enhance our guest experience. We hope you will consider staying with us again so we can demonstrate our commitment to improvement and to providing a stay that meets the high standards our guests expect and deserve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chuck S wrote a review Nov 2023
Winnipeg, Canada113 contributions41 helpful votes
What am excellent room and front desk. Yes there are cheaper places, but this certainly has dollar value. The room eas comfortable and the breakfast was above what many places serve. The breakfast staff were clean and quick. We also left a car there for 12 days. It was safe, secure and very affordable. With taxes $33. We definitely will return to this hotel.
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Date of stay: September 2023Trip type: Traveled as a couple
Room Tip: Waffle house was close. Airport pick up was quick and clearly communicated
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Management, General Manager at Hilton Garden Inn Phoenix Airport North
Responded Nov 8, 2023
It's a joy to hear about your excellent experience with us at Hilton Garden Inn Phoenix Airport North. We're delighted that you found the room comfortable and our front desk service to your liking. It's also great to know that the value for money met your expectations and that our breakfast and staff made a positive impression. Your comments regarding the safety and affordability of our parking facility are much appreciated, and we're glad it added convenience to your trip. Thank you for choosing us and for your plans to return. We look forward to welcoming you back and providing another top-notch experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PTAMOM2017 wrote a review Oct 2023
Hilo, Hawaii92 contributions15 helpful votes
We stayed for just 1 night and that was the most unfriendly group of folks. The shuttle driver actually said, "What the f#$% IS THAT SOUND", as I sat right next to him. We got conflicting information from the staff regarding the shuttle and how to catch them also where to be for shuttle pick up. The staff was not welcoming at all. Not even a Good Evening when we checked in. Not staying here again.
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Date of stay: October 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Management, General Manager at Hilton Garden Inn Phoenix Airport North
Responded Oct 19, 2023
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your negative experience with our staff. We take pride in the service we provide, and it's disheartening to learn that we fell short during your stay. This situation is not representative of the service culture we aim to uphold. The lack of clear information and unwelcoming attitude you encountered are certainly not the standards we strive for. We'll address these issues internally to ensure they are rectified. We hope you might reconsider and give us another opportunity to demonstrate the level of service we aim to provide.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$153 - $313 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn phoenix airport north hotel phoenix
LOCATION
United StatesArizonaCentral ArizonaPhoenixCentral City
NUMBER OF ROOMS
192
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HILTON GARDEN INN PHOENIX AIRPORT NORTH $135 ($̶2̶1̶2̶) - Updated 2024 Prices & Hotel Reviews - AZ

Frequently Asked Questions about Hilton Garden Inn Phoenix Airport North
Which popular attractions are close to Hilton Garden Inn Phoenix Airport North?
Nearby attractions include Phoenix Park 'n Swap (0.3 miles), Camelback Collectibles Coin Show (0.2 miles), and Bandoleros Night Club (0.3 miles).
What are some of the property amenities at Hilton Garden Inn Phoenix Airport North?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Phoenix Airport North?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Hilton Garden Inn Phoenix Airport North?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hilton Garden Inn Phoenix Airport North?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Phoenix Airport North?
Conveniently located restaurants include Walter Station Brewery, Speedy Street Tacos, and The Lunch Lounge.
Are there opportunities to exercise at Hilton Garden Inn Phoenix Airport North?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hilton Garden Inn Phoenix Airport North have an airport shuttle?
Yes, Hilton Garden Inn Phoenix Airport North offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hilton Garden Inn Phoenix Airport North have airport transportation?
Yes, Hilton Garden Inn Phoenix Airport North offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Garden Inn Phoenix Airport North?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Phoenix Airport North offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.