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SureStay Hotel by Best Western Phoenix Downtown

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Traveler (110)
Room & Suite (41)
Dining (3)

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About

#31 of 177 hotels in Phoenix
Location
4.2
Cleanliness
4.4
Service
4.4
Value
4.5
GreenLeaders Silver level
The Fifth Ave Hotel is located in the heart of Phoenix, perfect for travelers seeking sunshine, sports, and a fun night out downtown. Come stay with us and be close to all of the adventures Downtown Phoenix has to offer! This property is nearby many popular entertainment areas such as Phoenix Convention Center, Symphony Hall, The Phoenix Symphony, Hall Arizona Federal Theatre, The Van Buren, Crescent Ballroom, Talking Stick Resort Arena, and of course, Chase Field which is only 1.5 miles away. Easy access to transportation is available through Valley Metro Light Rail at the Van Buren Light Rail stop which is only 0.3 miles away. Enjoy the sunny weather, evening walks around the city, and end the day in our brand-new remodeled rooms.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Bowling offsite
Tennis court offsite
Kids stay free
Children's television networks
Baggage storage
Paid public parking nearby
Parking
Wifi
Breakfast available
Vending machine
Non-smoking hotel
24-hour front desk
Washing machine
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Room features
Air conditioning
Desk
Housekeeping
Telephone
Coffee / tea maker
Microwave
Cable / satellite TV
Walk-in shower
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Hindi

Location

424 W Van Buren St, Phoenix, AZ 85003-1635
SureStay Hotel by Best Western Phoenix Downtown
915Reviews0Q+A9Room tips
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divinwithtal wrote a review Feb 2024
Iowa34 contributions14 helpful votes
All televisions are on Fox news. Bad vibe in the place. Filled with hatred of all not clearly standing on the right. I don't feel making your political stance obvious to clientele is good business practice. Not to mention spreading what has been documented as misinformation
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Date of stay: January 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Prussik wrote a review Jul 2023
Tucson, Arizona22 contributions6 helpful votes
Check in was tedious and slow. Selected for parking on a long trip to save money. Lot was gravel with weeds (goats heads). Room was adequate and clean. Given false information about getting a ride from the airport to pick up car (told to call hotel - which never answered). Had to call customer assistance (corporate) to find out which shuttle to take. Shuttle driver indicated that this was a common problem with the hotel.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kim D wrote a review Dec 2020
Woodstock, Georgia6 contributions3 helpful votes
The hotel is dirty and not safe. I would not leave my elderly mother there. We went in to cancel and called to cancel. The hotel would not accept cancellation and still charged us. The inside was poorly lit and there was one person at desk. Not recommended and they steal your money.
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Date of stay: December 2020
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shashi Patel, General Manager at SureStay Hotel by Best Western Phoenix Downtown
Responded Jan 8, 2021
Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. I was unable to locate your reservation in the system. We would be more than happy to assist in helping you find the correct location feel free to contact us directly 602-257-8331.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sharon S wrote a review Feb 2020
Tucson, Arizona1 contribution1 helpful vote
The hotel was close to where I needed to go and also restaurants. The rooms were very clean except somebody had left coffee grounds in the coffee pot. I loved the free WiFi ,the fridge, microwave, hair dryer, and Iron in the room.The front desk staff were very friendly . one night I was awakened by work on the street. But the next night I slept well, The price was right.
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Review collected in partnership with Best Western
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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jill w wrote a review Feb 2020
Ashburn, Virginia90 contributions69 helpful votes
This property was clean but very basic. The only area to eat breakfast is the outdoor covered patio. Good for a 1 night stay. Breakfast offered waffles, yogurt, toast, sausage, cubed eggs, and potatoes.
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Date of stay: February 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from SureStayhotel, General Manager at SureStay Hotel by Best Western Phoenix Downtown
Responded Feb 17, 2020
Thank you for sharing your glowing review of SureStay by Best Western Downtown Phoenix. We are glad everything went great for you during your stay and that our wonderful location made it even better. We hope to be your hotel of choice whenever you return to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nate L wrote a review Feb 2020
Alexandria, Minnesota4 contributions5 helpful votes
To start off make sure you go to the right SureStay on Van Buren, I accidentally got a Lift to the wrong SureStay, THERE IS TWO lol. Anyway, the rooms are awesome in my opinion. when you walk in it is all laminate hardwood floors with a nice big king bed ( at least the one I stayed in). the room is set up very nicely and simple, and just what I needed after a long day at the convention center. I loved the old motel feel and being able to get to my room from the outside. The only thing that I have to complain about the rooms is that the first night I was there the floor was very dirty and could not walk around barefoot. Short easy 10 min walk to downtown and a good breakfast to start our day off.
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Date of stay: January 2020
Rooms
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Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from SureStayhotel, General Manager at SureStay Hotel by Best Western Phoenix Downtown
Responded Feb 17, 2020
Thank you for sharing your glowing review of SureStay by Best Western Downtown Phoenix. We are glad everything went great for you during your stay and that our wonderful location made it even better. We hope to be your hotel of choice whenever you return to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MarkLBoston wrote a review Jan 2020
Boston, Massachusetts166 contributions165 helpful votes
Looking out your window you would never believe this was “downtown” anywhere, let alone the 5th largest city in the US. But you are only about 6 blocks away, a 7 minute walk to the center of Phoenix, a real and growing downtown, the central stop for the city’s light rail line and a quick $2 trip to the airport. This is a well-maintained motel that won’t break your budget. The bed is comfortable. The bathroom is clean and in good condition, as is everything else here although not exactly modern. Wifi is good, the room has a good sized fridge and a microwave, the flat-screen TV has DirecTV including HBO. I never heard noise from my motel neighbors, but I did hear some outside noise and a surprising amount of traffic considering that it’s not near an interstate highway. There’s free breakfast in the morning: you can grab coffee and use the waffle machine near the front desk then eat in the outdoor patio next to the parking lot. There’s also a McDonald’s a couple of blocks away and you can walk to dozens of much better restaurants. There were only two quirky things here that I didn’t like. All the light bulbs have antique-style bulbs with no shades, so you are always trying not to stare at the glaring lights - even though the room itself could be brighter. And, the nightstands by the bed are boxy metal shelves which oddly attacked the magnets in my iPad cover and my watch charger. A little weird, but nothing that would keep me from staying here again.
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Date of stay: January 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from SureStayhotel, General Manager at SureStay Hotel by Best Western Phoenix Downtown
Responded Jan 19, 2020
Thank you for your recent stay at our hotel. I am pleased to read that you enjoyed your overall stay with us, and appreciate your feedback. Though you had an enjoyable stay, we never want a guest to have a disappointing experience, so please accept my apologies for the issues, you encountered during your stay. Thank you for being our guest. I hope you will give us a chance to redeem ourselves and stay with us once again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Denise S wrote a review Jan 2020
53 contributions52 helpful votes
Immediately after checkin, I took my shoes and socks off to rest my feet. One walk across the room and the bottoms of my feet were black. Floor wasn’t even washed for a new guest’s checkin. Linens were fine but floors-yuck
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from SureStayhotel, General Manager at SureStay Hotel by Best Western Phoenix Downtown
Responded Jan 13, 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. The defaults found in your room will be shared with our Housekeeping department. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Highadventurer wrote a review Jan 2020
Singapore, Singapore4700 contributions770 helpful votes
Basically a motel with the BW label. Room is clean and thank goodness for linoleum faux timber flooring that looks like wood but is not wood. Breakfast comprise the BW brand of eggs, sausage(often too saltish) and fried potatoes. You have to bring your breakfast to your room to consume. My main complaint is the lighting is quite dim and is impossible for me to do some writing or reading. Other problem typical of many hotels is the hot water shower is difficult to calibrate - either too hot or too cold and it takes much effort to calibrate. Bathroom is too small for a 6 ft 6 person. Surestay hotel at the airport often sold out I guess for people want to be near to the airport. airport shuttle is a 'borrowed' vehicle from the agency that sends passengers back to the long term parking lot.
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Review collected in partnership with Best Western
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from SureStayhotel, General Manager at SureStay Hotel by Best Western Phoenix Downtown
Responded Jan 13, 2020
Dear Guest, Thank you for your recent stay at our hotel. I am pleased to read that you enjoyed your overall stay with us, and appreciate your feedback. Though you had an enjoyable stay, we never want a guest to have a disappointing experience, so please accept my apologies for the issues, you encountered during your stay. Thank you for being our guest. I hope you will give us a chance to redeem ourselves and stay with us once again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Roadwarrior7510 wrote a review Dec 2019
Elizabeth City, North Carolina14 contributions2 helpful votes
Located minutes from Fairgrounds, right downtown. Comfortable beds. Plenty of hot water and fluffy towels. Good hot breakfast-eggs, sausage, potatoes, waffles, yogurt, muffins,etc. 24 hour coffee in office plus in-room coffee. The owners make you feel very welcome and can't do enough to ensure you enjoy your stay. They are the best! Motel is older but the owners have updated the rooms and it shows. Parking lot was full every night we were there so try to get back to your room early. Upstairs room may be quieter we had ground floor and it was fine but you do hear late arrivals. There is no elevator so you may need to request ground floor if stairs are a problem. We saw workers hand sweeping the parking lot in order to make sure everything looked as clean as possible.
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Date of stay: December 2019
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ALSO KNOWN AS
americas best value inn - downtown phoenix hotel phoenix
FORMERLY KNOWN AS
Americas Best Value Inn - Downtown Phoenix
LOCATION
United StatesArizonaCentral ArizonaPhoenixCentral City
NUMBER OF ROOMS
36
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SURESTAY HOTEL BY BEST WESTERN PHOENIX DOWNTOWN - Updated 2024 Prices & Reviews (AZ)

Frequently Asked Questions about SureStay Hotel by Best Western Phoenix Downtown
Which popular attractions are close to SureStay Hotel by Best Western Phoenix Downtown?
Nearby attractions include Orpheum Theater (0.2 miles), Comerica Theatre (0.2 miles), and The Van Buren (0.05 miles).
What are some of the property amenities at SureStay Hotel by Best Western Phoenix Downtown?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
Which room amenities are available at SureStay Hotel by Best Western Phoenix Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at SureStay Hotel by Best Western Phoenix Downtown?
Guests can enjoy free breakfast during their stay.
Is parking available at SureStay Hotel by Best Western Phoenix Downtown?
Yes, free parking and paid public parking nearby are available to guests.
What are some restaurants close to SureStay Hotel by Best Western Phoenix Downtown?
Conveniently located restaurants include Cibo, Harumi Sushi & Sake, and Adams Table.
Which languages are spoken by the staff at SureStay Hotel by Best Western Phoenix Downtown?
The staff speaks multiple languages, including English and Hindi.
Are there any historical sites close to SureStay Hotel by Best Western Phoenix Downtown?
Many travelers enjoy visiting Rosson House Museum (0.8 miles), Orpheum Theater (0.2 miles), and Wesley Bolin Memorial Plaza (0.9 miles).