BLUFF: The hotel claims to have first-class facilities, but it's a lie, in villa 10 where I stayed, the rooms really need to be painted, the curtains, some of which are broken and others are broken and don't close completely, they never cleaned the swimming pool. my villa, they never changed the water in the tub for more than 48 hours, the employees are very lazy, I can't speak for all the employees being like that, they are just trying to see and snoop, in my experience I think Hannu the manager has to pay more attention to the service and quality of their guests, I believe there is some racism if it exists on the part of the hotel, let's remember that in any business the leader is the one who has to pay attention and motivate his team, really if you are European or from a country that interests them, then I believe they will treat you well, remind us that we are all equal in this life without distinction and favoritism, in fact They do not clean the room, animals everywhere, I understand that we are in the jungle and outdoors , but that is not an excuse to pay attention to those minimum details, in my own experience, the cleaning team said that I had left orders not to come to clean, which is a lie, my driver told them in their language to clean , and they never did it, in fact I am adding the poop that was on my sleeping bed, they switched off me for the air conditioning of one of the areas of the villa and they have no right to do it because they know that the heat here is strong, and When you arrive at your villa the only thing you want is to be comfortable, that is why you pay that amount. Don't get carried away by the photographs, quality and customer service is super elementary and basic to continue growing as a team. From my point of view, I believe Hannu, the manager, never communicated to offer any apology and to be able to address the issue as the manager that he is, a bit of Ego and greatness, let's remember that humble people are the ones who have the most, not the one who arrives trying to pretend. Please do your research properly next time and of course there are better places to stay and your vacation will be a success and you will enjoy it. much to be desired and disappointed. My review expressed it from heart and love so that we can continue growing in our lives as humans. no heart feelings. NO LEADERSHIP as a team. I will never stay in this place again.…