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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$10 - $19
CUISINES
Cafe
Special Diets
Vegetarian Friendly
View all details
meals, features
Reviews (532)
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298 results
Traveler rating
100
94
42
24
38
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LanguageEnglish
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Traveler rating
100
94
42
24
38
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Reviewed 3 weeks ago via mobile

Visited there on Friday late afternoon 17.15pm, only one person served, toilet was disgusting unhygienic, no soaps, no one clean tables, people came in used for seating area without buying anything, this poor employee was not octopus. One person only have two hand. Nero coffee...should consider hire extra body.More

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 11, 2024

I visited with my 10 week old baby, who decided to have a meltdown as soon as I was in the queue. All the staff were extremely helpful, and went out of their way to make my trip easier. I very much appreciated the support...- and the sandwich and coffee were great too! #mumsloveneroMore

Date of visit: January 2024
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 11, 2024

My favourite coffee shop to go in winter, summer and for all season. Best coffee shop My forever to go place

Date of visit: January 2024
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 19, 2023

As a loyal customer for over 7 years , I have never had a bad experience at Nero until today ! I visited Bluewater Nero upstairs , I was sitting down waiting for my mum to come to order as she went to find a...toilet as there is none inside Nero ! I was told by a trainee , brown eyes , brown hair with a bears , no taller than 5ft 6 to leave because I haven’t bought a coffee ( I understand this ) but the manner he spoke to me in was disgraceful. I explained that I was waiting for my mum to come back to order , he walked off and started swearing about me to another barrister ? What because I didn’t buy a coffee straight away? Once my mum returned , she went in the line to order and he came back spoke to me with an aggressive tone so I pointed that my mum was ordering , I packed my stuff and told my mum I refuse to buy a coffee after feeling so unwelcome . The other staff are so lovely , I’ve never had a problem , this is the first time I’ve encountered such an unprofessional, rude barrister . I wanted to get a name for this man but I felt so upset I left .More

Date of visit: December 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 10, 2023

The coffee ☕️ shop in Bromley, was so busy, the team was concentrating on takeaway orders, clients were left waiting for 25 min minimum 😒, appalling.

Date of visit: December 2023
Helpful?
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Reviewed November 26, 2023

Very disappointing coffee today, not for the first time. The takeaway Flat White in my own Caffè Nero reusable cup, was lukewarm with so much froth it was like an extra frothy small cappuccino. Didn’t bother taking it back because of the usual long queue...served by the usual solo barista. I used to come here quite often but it’s deteriorated so much over the last several months and is so lousy now, I’ll not be coming back. Enough.More

Date of visit: November 2023
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Reviewed September 30, 2023 via mobile

We were in area and decided to have coffee at Cafe Nero in Knightsbridge We got our coffee, looked fr place to sit one of one of Couch was soo hollow, lot of tables were dirty wth food crumbs around, couches were worn out and...some were dirty. I needed the loo and it was soo dirty, disgusted. One would think been in knightsbridge area would be a good cafe very clean. Never again would I visit here.More

Date of visit: September 2023
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Reviewed August 23, 2023 via mobile

I was given a meat sausage roll not a veggie which I asked several times for. I ate 2 mouthful’s of meat! Been veggie 20 years!!!! Appalled SICK very ill after!!!

Date of visit: August 2023
Helpful?
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Reviewed June 28, 2023 via mobile

A very tired cafe with poor management. I work on the railway and only use this cafe as it is close by. I have come here for several years. The decor is so tired and the place is generally dirty, one look under any table...will prove that. It is clear that no money is spent on this cafe as it will be busy anyway from the footfall of the train station. Every summer the Air-conditioning is off/broken and it is unbearable to sit inside with the humidity and heat. The Staff are mediocre at best and the majority of them find it even hard to raise a smile. A couple of the staff come across quite aggressive and clearly rub some customers up the wrong way. It’s unfortunate really as the cafe is in a good location (just outside the station) and you think they would want to attract the customers away from Starbucks (inside the station).More

Date of visit: June 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 7, 2023 via mobile

A flaky experience at Caffè Nero - Bedford St. in London There had been a scarce glance enough to be reluctantly unserved a brownish hot water which never touched a drop of coffee. Next time, I deeply recommend hiring another staff member who were able...to prepare a truly “caffè vero”.More

Date of visit: April 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 6, 2022

Always use cafe Nero at Newmarket and staff are great but haven’t been for a couple of months , and boy has it changed went the other day while I get that they are training but when asked do you want your mince pie warm...and you say no thank you And then it’s heated Then they can’t count at till and no apology the staff I guess in charge says we will take the staff word I know it was 20 p but that’s not the point bill 6.25 I gave 10.25 change I given was 3.80 then she said I gave her 10.09 that still not right Place was full of cups and stuff toilets disgustingMore

Date of visit: December 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 4, 2022 via mobile

Euston branch. Good location away from the noise of Euston station & pretty with Christmas tree. 4 staff there but only 1 girl serving and 3 out back. Tables full of dirty plates & cups not cleared. One toilet that was really grubby. Dirty floor...and just generally grimy. Just a sandwich & a drink which was fine. Food ok there. Staff just need to sort it out and have a bit of pride in the place. Also toilet needs a thorough clean and then cleaned more regularly,More

Date of visit: December 2022
Helpful?
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Reviewed November 28, 2022 via mobile

Very poor customer service was ver cross would not recommend very passive aggressive and not a pleasant man very disappointed

Date of visit: November 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 6, 2022

The mocha was dreadful the worst I had ever had. The majority of the tables were full of dirty dishes. The good citizens were trying to toclear tables to sit at but there was no where to put the trays.I ate my sandwiches on my...knee with my drink on the windowsill. I will not go backMore

Date of visit: November 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 27, 2022 via mobile

Visited in Southend. Service was slow but the worst thing was the dreadful conditions of the toilets! I was speechless and will never return needless to say.

Date of visit: May 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
Ask a question
Dedrick K
January 6, 2017|
AnswerShow all 2 answers
Response from 622maryc | Reviewed this property |
They don't have any kind of combo except in the mornings. The americano about 2 eu. Panini around 5eu The cappuccinos are better than the Americans and less$
0
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annaboston
July 5, 2015|
AnswerShow all 6 answers
Response from jw1493 | Reviewed this property |
As far as I know they are open
0
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CAFE NERO, London - Portcullis House, Westminster - Menu & Prices - Tripadvisor

Frequently Asked Questions about Cafe Nero

Yes, Cafe Nero offers takeout services.

Cafe Nero is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 3.5