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Review Highlights
Great experience

Great experience - good bikes and friendly, relaxed service at a reasonable price. I would gladly... read more

Reviewed July 22, 2023
RoamingNick
,
Singapore
Easy rider

Helpful staff and good bikes easy to book and hassle free collection when you get there. Bikes in... read more

Reviewed June 9, 2023
256jonathana
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Reviews (179)
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Reviewed November 6, 2018

Friendly welcome and knowledgeable staff. Good advice for bikers attempting to ride round the lake. Plenty of bikes to rent including a good selection of e-bikes. Bike washing facility available.

Date of experience: October 2018
Thank DorothyStewart2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheBikePlaceKielder, Owner at The Bike Place, responded to this reviewResponded November 7, 2018

Thanks for the 5* review Dorothy.
The Lakeside Way is a very popular cycle route, and even more fun on one of our Ebikes!
Glad you enjoyed your trip, and hope to see you again soon.

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Reviewed November 5, 2018

I was staying at lakeside during half term holidays and wanted to explore the nearby MTB trials. I visited the Kielder store and reserved a full suspension MTB for my day out. Kevin was extremely helpful in explaining the various trials and making sure I got the best value out of them based on my riding experience. When I returned to the store to pick up my bike I was pleasantly surprised to see the Santa Cruz bike waiting for me. I had always wanted to ride such a FAB bike and it was amazing to experience it around Kielder. Thanks for Kevin and the shop for making this possible

Date of experience: October 2018
Thank N D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheBikePlaceKielder, Owner at The Bike Place, responded to this reviewResponded November 6, 2018

Thanks for all those positive comments. Kevin has lots of local knowledge which helps to set visitors out on the right level of trail to suit their expectations.
We always have some high end full suspension MTB's available, and there are more trails at Kielder than you can ride in one day, so hopefully you will return for more soon.

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Reviewed October 12, 2018 via mobile

Had an impromptu holiday with wife and 16 month old and popped in this place. Wow has bikes advanced! We went for the bog standard with buggy and they were great and cheap to hire. Shame they didn’t have an attachment to put the buggy on an electric bike but you can see why.

Very informative and helpful about trail and paths around the water. Thanks will definitely use again

Date of experience: October 2018
Thank 381shaunw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheBikePlaceKielder, Owner at The Bike Place, responded to this reviewResponded October 17, 2018

Shaun,
Thanks for those comments. I'm pleased we managed to get you out with your little one to enjoy some of the Lakeside Way, which is an amazing trail all the way round Kielder Water. You are correct that bike design has moved on a lot and our Ebikes are getting more and more popular.
I look forward to your return to Kielder Cycle Centre.

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Reviewed October 11, 2018

Great bikes, helpful customer service and ultimately a fantastic day cycling round Kielder Water! I'm not a regular cyclist but I thoroughly enjoyed the undulating trails and amazing views - we couldn't have got a better day weather-wise. Four hours was just enough to do the whole thing, with a few short breaks and detours.

Date of experience: October 2018
2  Thank cazzam2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheBikePlaceKielder, Owner at The Bike Place, responded to this reviewResponded October 12, 2018

Hi,
Great to see we have another satisfied customer, so thanks very much for your comments. The Lakeside Way is a very scenic route and you have done nicely to get round in the four hours with time to see things and take a break or two. As always a nice day always helps!

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Reviewed October 3, 2018 via mobile

Not being a great lover of cycling, I decided to give an electric bike a go, as I was wanting to fully complete the Lakeside Way, visiting each of the artwork that was en route. Kevin, was most helpful and very friendly. Knowledgeable of both the area and their bikes. I managed to complete the full route, with enough juice left in the battery to make it to the top to see the observatory and have a late lunch inside the Skyspace. Thank you Kevin. You were a true gentleman. Will most definitely use again, on my next Northumberland visit.

Date of experience: October 2018
Thank woodybulldog
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheBikePlaceKielder, Owner at The Bike Place, responded to this reviewResponded October 4, 2018

Very nice to hear such a glowing report. Kevin is indeed very helpful and also has expert knowledge of the area as we like to think all our staff do.
Our electric bike hire fleet is getting used more and more these days, and have given so many people a great experience. The perfect way to see everything around the Lakeside Way without too much exertion.

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