I have been here before, a few years back. I remember their very colorful building and painting and the blue water (pool) up front. So I booked again. They must have not done any renovation since. They gave me the room upstairs as they said it has AC and the bottom only has fans. But I never got the control for the AC. I did not mind as it was not needed. But only the daughter speaks English and the mom speaks a little. When I inquired on a tour, they thought immediately that I wanted one and they arranged that I get on a tour the next day. I felt so awkward but I accepted and told them that it will have to be the the day after. Around 9 pm, they told me to be ready in the morning at 9 so they can pick me up for the tour. I told them that I already arranged for the day after. There is no internet in the room, you have to be in their lobby. I swear it is full of mosquitoes. I also saw roaches. If and when I will return to Merida, I will opt to stay elsewhere. Though their location is central.