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Reviewed June 1, 2018

This is at best a 2.5 star hotel. The first room we were given - the bathroom was smelly. The shower door nob fell when we tried to open it. The floor had broken tiles in many places. The carpet was dirty. We immediately left the room and asked them to give us a different room. The new room was ok.

The rooms are very strange - weird may be. The layout makes it feel tinier than it probably it. The first one had a bar style counter and table at the foot of the bed with very little space to walk to the other side and the shower was see through.

The second one had a halway and a big separator from the bed room - again wasting a lot of space and feels tinier than the overall space it.

The rooms had tiny LED light all over.

Date of stay: May 2018
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank tahos101
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francesco_Marzola, Direttore at UNAHOTELS Vittoria Firenze, responded to this reviewResponded June 10, 2018

Dear Guest,

I would like to thank you for leaving your personal opinion about UNA Hotel Vittoria.

I regret to read that you didn’t enjoy your experience in Florence.
UNA Hotel Vittoria is characterized by an extreme and particular design to amaze guests. All our rooms have transparent or mat glass. We suggest to make your preference at the moment of the reservation to guarantee you the maximum comfort.
I hope that you appreciated the professionality of our staff that showed you promptly a new room to make your stay more pleasant.

The cleanliness and hygiene are priorities in UNA Hotels. The rooms are cleaned by a specialized staff and our housekeeper occurs every day the standard of cleaning.

I hope to have the pleasure to welcome you again at our UNA Hotel Vittoria, maybe in one of our superior or executive rooms.

I send you my best regards.


Francesco Marzola
General Manager

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Reviewed May 11, 2018 via mobile

We stayed 4 nights at the beginning of May. Staff were all very helpful and friendly. Breakfast had a great choice of good quality food. A great start to the day. Rooms were large and modern, well air conditioned, and quiet. Mini bar was available if you wanted it. It’s a little way out from the main hub of Florence but a pleasant 25 mins stroll. There are a few local restaurants and reception can recommend. The hotel restaurant served very nice meals in the evening too. There is a bus stop about 100 yards from the hotel that takes you to SMN railway station and is only €1.20 each way...worth the fare rather than dragging your cases along the cobbled streets! All in all an excellent stay.

Date of stay: May 2018
Trip type: Traveled as a couple
2  Thank LinnyWestSussex
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francesco_Marzola, Direttore at UNAHOTELS Vittoria Firenze, responded to this reviewResponded May 11, 2018

Dear Mrs LinnyWestSussex,

I would like to thank you for having spent some of your time to score your stay at UNA Hotel Vittoria and for your beautiful review.

I hope to see you again at UNA Hotel Vittoria.

I send you my best regards.

Francesco Marzola
General Manager
UNA Hotel Vittoria

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Reviewed February 23, 2018

We've stayed in 2 nights during the week. In second time class of our room was upgraded (it was nice surprise for us). Good place with modern design of common space and suites. The room is clear and comfortable, especially a shower and a bed. High soundproofing (it's rare in Italian hotels) Private parking might be able, the price is 20 euro per day. Good breakfast, you can order the special dishes (like omelet) for a fee. Friendly staff. About location: in previous reviews you can read "so far away from city center". Yes, it is not city center but it's very conveniently for travelers by car. In Via Pisano or Borgo S.Frediano you can find many good places for dinner.

Only as a wish: there is technical electrosubstation near the hotel. At night it suddenly turned on. The strong noise and hum lasted for several minutes. Half asleep, it was impossible to understand what it is and how long it will take. It would be great if the staff warned guests about this situation

Strongly reccommend!

Date of stay: February 2018
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank J155NQ_
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francesco_Marzola, Direttore at UNAHOTELS Vittoria Firenze, responded to this reviewResponded February 26, 2018

Dear Guest,

I would like to thank you for having spent some of your time to leave your precious comment on UNA Hotel Vittoria.

We are satisfied that you have appreciated our hotel, services, and staff.

Wishes to have you again our Guest, I send you my best regards.

Greetings from the staff!

Francesco Marzola

General Manager
UNA Hotel Vittoria

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Reviewed January 26, 2018 via mobile

First time at this hotel and traveling with a number of family members over new years, so needed something at a decent price and not too far to walk to the city center. When trying to book 2 rooms from the website, ran into some technical difficulties in completing early booking discounts. The hotel quickly addressed the issues by booking the rooms for me at the rate and type that I needed and sending me a confirmation. My brother and nephew ended up joining us at the last minute but didn't book the room but the front desk staff quickly made arrangements, even at such a last minute, to accommodate one more room at a similar rate that I had booked at a discount. One of our rooms was on the 3rd floor with a roof-top patio allowing us to enjoy fireworks and celebrations on New Years, a great bonus! The design throughout the hotel is modern and fun. I have to give special thanks to the staff at the front desk as well as Fedele, the bartender (and waiter), for going above and beyond in customer service. There were a couple staff that weren't as customer service oriented as Fedele and I see that the General Manager monitors these reviews so I am sure that they will respond positively to working with staff needing a little encouragement to be more customer-focused. Great buffet breakfast included, but coffee self-service in the restaurant could be a little better (burned taste from sterno heating), so highly recommend asking staff for prepared coffee drinks instead. Restaurant staff very professional and efficient. New Years Eve dinner was a good option at the hotel at a reasonable price. Easy walking distance to many sites, even in the rain and convenient to the airport via taxi. Such a memorable visit for all of us. Would highly recommend staying here and look forward to coming back!

Date of stay: December 2017
Trip type: Traveled with family
Thank Midwestjoel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francesco_Marzola, Direttore at UNAHOTELS Vittoria Firenze, responded to this reviewResponded January 28, 2018

Dear Guest,

We would like to thank you to choose our UNA Hotel Vittoria for your holidays during the New Year's Eve and to leave your personal opinion.

As you reported i read carefully the comments of our guests because customer satisfaction is a primary goal for us and besides they allow us to improve more and more our quality standards.
We thank you also for your signal review: our staff of restaurant is always at disposal of our guests to prepare hot drinks.

I'm so glad that you enjoyed the room at the third floor with the balcony from where you can admire the roofs and the breathtaking panorama of Florence.

I hope to welcome you soon at our UNA Hotel Vittoria for your next stay in Florence with all your family.

Greetings from all our staff!


Francesco Marzola
General Manager

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Reviewed November 21, 2017 via mobile

Good hotel on a nice and quite location, within walking distance of the center and train station, friendly staff that responds immediately to requests and issues. Breakfast was included instead of being an option you have to pay extra for, airport is about 15 minutes away by taxi (costs less than 30 euros), extra phone in the bathroom, all lights could be controlled from the bed, restaurants and bars nearby. Warm water pressure was very low, bed was a bit too hard for my preference and for me the pillows could be better too, cleaning of the bathroom wall could be better (hairs were left behind), we ended up with no water at all (was quickly solved by the staff).

Date of stay: November 2017
Trip type: Traveled as a couple
Thank Terentius00
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francesco_Marzola, Direttore at UNAHOTELS Vittoria Firenze, responded to this reviewResponded November 26, 2017

Dear Mr Terence,

Thank you for sharing your opinion about your stay at UNA Hotel Vittoria with the other travellers of Tripadvisor.

The cleanliness and hygiene is a priority in UNA Hotels. The rooms are cleaned by a specialized staff and our housekeeper occurs every day the standard of cleaning, just to ensure maximum cleanliness.
I'm sorry about the inconvenience of the water that was solved promptly by our maintenance staff.

I'm glad that you enjoyed the historical quarter of San Frediano and the professionality of our staff.

I hope to welcome you again at our UNA Hotel Vittoria for your next stay in Florence.

I send you my best regards.


Francesco Marzola
General Manager

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