First time at this hotel and traveling with a number of family members over new years, so needed something at a decent price and not too far to walk to the city center. When trying to book 2 rooms from the website, ran into some technical difficulties in completing early booking discounts. The hotel quickly addressed the issues by booking the rooms for me at the rate and type that I needed and sending me a confirmation. My brother and nephew ended up joining us at the last minute but didn't book the room but the front desk staff quickly made arrangements, even at such a last minute, to accommodate one more room at a similar rate that I had booked at a discount. One of our rooms was on the 3rd floor with a roof-top patio allowing us to enjoy fireworks and celebrations on New Years, a great bonus! The design throughout the hotel is modern and fun. I have to give special thanks to the staff at the front desk as well as Fedele, the bartender (and waiter), for going above and beyond in customer service. There were a couple staff that weren't as customer service oriented as Fedele and I see that the General Manager monitors these reviews so I am sure that they will respond positively to working with staff needing a little encouragement to be more customer-focused. Great buffet breakfast included, but coffee self-service in the restaurant could be a little better (burned taste from sterno heating), so highly recommend asking staff for prepared coffee drinks instead. Restaurant staff very professional and efficient. New Years Eve dinner was a good option at the hotel at a reasonable price. Easy walking distance to many sites, even in the rain and convenient to the airport via taxi. Such a memorable visit for all of us. Would highly recommend staying here and look forward to coming back!