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Lisbon Hop-On Hop-Off Tour: 48-Hour in Belém & Modern Lisbon
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Reviews (3,206)
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Reviewed August 2, 2018 via mobile

I ordered tickets online so I’d have them safe on my phone, when I got on the bus he voided them and issued me paper ones(just like a receipt) which I lost amongst everything else I was carrying, so had to pay for a train home. The bus is a hassle free way of getting around, although there is not a whole lot to see on the loop, except for pastei de Belém and the MAAT so you could just get the train to them from Cais Sodré

1  Thank csmurf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yellowbus_support, Gestor de Relações com o Cliente at Yellow Bus Tours, responded to this reviewResponded December 12, 2018

Dear Customer,

Thank you for your contact.

It is very rewarding for us to know our customers are satisfied!

We work on daily basis so that our customers feel welcome and have an amazing experience with Yellow Bus tours.

We are very much grateful for the time you took to give us this magnificent rewarding and we will be looking forward for your next visit.

Best regards,
Yellow Bus Team

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Reviewed August 1, 2018 via mobile

We first went with the river cruise which was very expensive (20euro) but at least a nice trip. After we tried to go with the blue route where we waited for almost 40 minutes, twice the time of the interval that they claim the buses arrive at. Thereafter the bus was very very slow, with unnecessary stops, rounding the same spots multiple times. The stops were also very slow as there was only the driver, who also sold tickets. The commentary was quite dull.

1  Thank HolgerM345
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yellowbus_support, Gestor de Relações com o Cliente at Yellow Bus Tours, responded to this reviewResponded November 21, 2018

Dear Customer,
Thank you so much for taking the time to leave us your evaluation, which deserved our best attention.
We apologize for any inconvenience our service may have caused you.
If you wish, we are available to analyse the situation with you, being only needed that you send us an email to yellowbus@carris.pt. Please add to the process all the data that may be useful to expedite the analysis.
Thank you for your attention,
Best regards,
Yellow Bus Customer Support Team

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Reviewed July 30, 2018 via mobile

Waited one hour. Two buses denied us, so it was absolutely a waste of 40 Euros. Take a taxi, tuk tuk or whatever.... Never Yellow buses!!!

Thank Norw12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yellowbus_support, Gestor de Relações com o Cliente at Yellow Bus Tours, responded to this reviewResponded November 21, 2018

Dear Customer,
Thank you so much for taking the time to leave us your evaluation, which deserved our best attention.
We apologize for any inconvenience our service may have caused you.
If you wish, we are available to analyse the situation with you, being only needed that you send us an email to yellowbus@carris.pt. Please add to the process all the data that may be useful to expedite the analysis.
Thank you for your attention,
Best regards,
Yellow Bus Customer Support Team

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Reviewed July 28, 2018 via mobile

The Tagus line is ok and shows pretty much all there is to see in Lisbon centre (not much). The Olisipo line seems to have been added as a value-for-money selling point but it's an hour of some repetition and very little else (you get to see a signpost to the airport). We were made to wait half an hour for that privilege as we'd just missed one. Not impressed. I can't comment on the "other" tours/companies but I wouldn't use this one again or recommend it

Thank pauldD1985MD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yellowbus_support, Gestor de Relações com o Cliente at Yellow Bus Tours, responded to this reviewResponded November 21, 2018

Dear Customer,
Thank you so much for taking the time to leave us your evaluation, which deserved our best attention.
We apologize for any inconvenience our service may have caused you.
If you wish, we are available to analyse the situation with you, being only needed that you send us an email to yellowbus@carris.pt. Please add to the process all the data that may be useful to expedite the analysis.
Thank you for your attention,
Best regards,
Yellow Bus Customer Support Team

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Reviewed July 27, 2018

Bus and tram drivers are rude and they do not want to help in any way. They are supposed to come every 20-25 minutes. Waited 1 hour and bus never came at the same stop they dropped us of at. We asked the driver as we got on stop 1 to stop at stop 2, he said okay but never stopped. I asked when we got off a mile later and had to walk why he didn't stop and he said we didn't push the button!
I would not buy this bus again, but the red bus line might be better.

Date of experience: July 2018
12  Thank las18930
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yellowbus_support, Gestor de Relações com o Cliente at Yellow Bus Tours, responded to this reviewResponded November 21, 2018

Dear Customer,
Thank you so much for taking the time to leave us your evaluation, which deserved our best attention.
We apologize for any inconvenience our service may have caused you.
If you wish, we are available to analyse the situation with you, being only needed that you send us an email to yellowbus@carris.pt. Please add to the process all the data that may be useful to expedite the analysis.
Thank you for your attention,
Best regards,
Yellow Bus Customer Support Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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