We have stayed at the Hotel in July 2018, in room 504 - Deluxe Double. Overall we have enjoyed our stay very much: the staff was always very polite and helpful, the room and hotel decor were stunning. We have also used the taxi service twice via the Hotel and were pleasantly surprised that both times we got business class car. We would definitely stay here again.
Pros:
- Great location, quiet street, but only a few minutes away from Bazilika and Deak square
- Lovely room and hotel decor, fresh scent greeting the guests at the entrance
- Complimentary lemonade, chocolate, bottled water provided daily
- Loved the daily cards with the weather forecast for the next day - very thoughtful
- Room service twice a day
- Exceptional cocktails at the Coates Bar.
- Great toiletries
A few notes on what can be improved:
- Bathroom was stinky on arrival. I was considering mentioning that to the Hotel staff, but decided not to, as after the evening room service the situation has improved. I have spotted a few dark hairs around the sink as well, which weren't ours given both of us are blonde. I would appreciate greater attention to detail when cleaning.
- The room is smaller than expected, concreting we went for the bigger deluxe room. Pretty much all rooms will only have windows to the courtyard (reception area) . Nothing can be done about this, but just keep that in mind when booking the hotel.
- The lady at the Costes Restaurant at breakfast time was exceptionally unpleasant on Friday, 27th July. We have arrived she has not welcomed us at all. I have said Hi, and mentioned that we are here for breakfast. Instead of asking me what my room number was, she has aggressively nodded her head, letting me know I should get to the point and let her know our room number. She would never smile back, or appear friendly, but rather tired of all of us. Made us feel very uncomfortable.
- The breakfast itself it good, but I am not sure it is worth the hype. I would probably skip it if staying there again.
Overall a very pleasant stay with a few improvements necessary.